Homecare Referral Coordinator, 40 hours, Full Time, 1st Shift and Homecare Department

Day Kimball Health is hiring for a Homecare Referral Coordinator to join our Homecare in Putnam, CT! Schedule: 1st Shift, 40 Hours Per Week Weekends: if applicable Homecare Referral Coordinator Benefits Summary (20 or more agreed hours)

• Earned Time Off - including personal time & holidays
• Sick Time
• Educational / Loan Reimbursement – up to $5,000 per fiscal year for full-time (36-40 hours) employees up to $2,500 per fiscal year for part-time (20-35 hours)
• Pay-for-Performance Opportunities
• Shift Differentials – Additional pay for evening, night, or weekend shifts (where applicable)
• Career Pathways – internal growth, leadership development, and mentorship
• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) or Flexible Spending Account (FSA)
• Pharmacy Plan
• 401(k) Retirement Plan – With eligible employer contribution
• Life Insurance – Basic and supplemental coverage options
• Short-Term & Long-Term Disability Insurance
• Critical Illness & Accident Insurance
• Pet Insurance
• Employee Perks – Recognition programs, Employee Wellness Initiatives, Food Truck Fridays, and Employee Appreciation Events, Weekly Pay

Homecare Referral Coordinator Summary: As the Homecare Referral Coordinator, you will be a vital member of a dynamic team responsible for… Under the supervision of DKH At Home clinical leadership, the Homecare referral coordinator is responsible for processing and coordinating home health and hospice referrals and supporting patients throughout the transition from referral to initiation of services. This position serves as a central communication and customer service resource for referral sources, providers, patients, families, and internal staff. Responsibilities include collection and entry of referral, demographic, insurance, and physician information; coordination of required documentation and authorizations; monitoring patient transition status across healthcare settings; and collaboration with clinical managers and operational staff to support timely initiation of services. The Homecare referral coordinator monitors referred patients for hospitalizations, facility admissions, discharge readiness, and changes in status to facilitate continuity of care and effective coordination of services. This role functions in an administrative and coordination capacity and does not provide direct patient care or independent clinical assessment. Homecare Referral Coordinator Responsibilities:

• Coordinates and processes home health and hospice referrals from referral through transition to service.
• Provides exceptional customer service and communication to referral sources, providers, patients, families, and internal staff.
• Maintains accurate referral, insurance, physician, and transition-of-care documentation within the electronic medical record.
• Collaborates with clinical managers, scheduling staff, billing, hospitals, and referral sources to support timely initiation of services.
• Monitors referral and patient transition status, including hospitalizations, facility admissions, and discharge readiness, to facilitate continuity of care and timely start of home health or hospice services.
• Supports regulatory compliance through accurate documentation management and coordination of required referral processes.

Homecare Referral Coordinator Education and Experience Requirements: Education

• High School diploma or equivalent required.
• Successful completion of a Medical Assistant program or similar healthcare support training preferred
• Medical terminology coursework preferred.

Experience

• One to three years of experience in a healthcare office, referral, scheduling, referral coordination, customer service, or related healthcare support role preferred.
• Experience with electronic medical records and healthcare documentation preferred.
• Experience in home health, hospice, hospital discharge planning, insurance authorization, or care coordination preferred.
• Experience managing multiple priorities in a fast-paced healthcare environment preferred.

Homecare Referral Coordinator Knowledge, Skills, and Abilities:

• Exceptional customer service and interpersonal communication skills.
• Strong organizational skills and attention to detail.
• Ability to prioritize and manage multiple referrals, calls, and requests simultaneously.
• Ability to communicate professionally and compassionately with patients, families, providers, referral sources, and interdisciplinary staff.
• Strong computer skills, including proficiency with electronic medical records, Microsoft Office applications, and various web-based platforms.
• Ability to work independently and collaboratively within a team environment.
• Ability to maintain professionalism and composure in high-pressure or emotionally sensitive situations.
• Knowledge of medical terminology and healthcare documentation practices preferred.
• Demonstrates proficiency in reasoning, reading, writing, speaking, and problem-solving skills necessary to perform job responsibilities effectively.

Why Choose Day Kimball Health? The Care You Need. Close to Home. For over 130 years, Day Kimball Health has been a trusted, nonprofit healthcare provider serving Northeastern Connecticut . What began as a small infirmary has grown into the region’s leading integrated healthcare system - recognized for delivering compassionate, high-quality care close to home. Today, our team of over 1,100 dedicated employees - including more than 300 skilled physicians, surgeons, and specialists - proudly deliver a full continuum of care, from primary and specialty services to homecare and hospice, meeting the evolving needs of our patients at every stage of life. What sets us apart is our commitment not only to the communities we serve, but also to the people who power our mission. At Day Kimball Health, we cultivate a supportive, inclusive workplace culture where healthcare professionals are empowered to grow, thrive, and make a meaningful difference every day. Every voice is valued. Every contribution matters. Whether you're starting your journey in healthcare or seeking your next opportunity, a career at Day Kimball Health offers more than a job - it’s a chance to build lasting relationships, give back to your community, and create impact beyond your shift. Come grow with a team that calls this community home. Join us in our mission to elevate community-driven healthcare and be part of an organization that values both personal and professional development. Make a real impact on your career, your team, and your community. Apply today. Day Kimball Health is an Affirmative Action and Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants, regardless of race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected by local, state, or federal laws. Day Kimball Health is a smoke free environment.

Salary : $2,500 - $5,000