What are the responsibilities and job description for the Front Office Manager position at Daxton Hotel?
Job Title: Front Office Manager
Reports To: Director of Hotel Operations
Employment Type: Full-Time
Position Summary:
As the Front Office Manager at Daxton Hotel, a boutique luxury hotel, you will lead the front office team to deliver seamless, world-class guest experiences. You will oversee all aspects of front desk operations, including guest services, concierge, reservations, and bell services, ensuring that every guest feels valued, welcomed, and well-cared-for from arrival to departure.
You will be responsible for maintaining the highest standards of service and hospitality, supervising staff performance, managing budgets, and implementing strategies to enhance guest satisfaction and operational efficiency.
Key Responsibilities:
- Supervise daily front office operations including check-in/check-out, guest requests, concierge services, and VIP arrangements.
- Ensure a consistently high standard of customer service is maintained across all touchpoints.
- Monitor guest feedback, resolve complaints promptly and effectively, and implement service recovery strategies.
- Train, coach, and develop front office staff to uphold brand standards and deliver exceptional service.
- Coordinate with housekeeping, reservations, and other departments to ensure a seamless guest experience.
- Prepare departmental budgets, control expenses, and optimize financial performance.
- Ensure compliance with hotel policies, procedures, and safety regulations.
- Maintain accurate records of occupancy, revenues, and other performance metrics; generate reports as needed.
- Implement technology and innovation to improve guest satisfaction and operational efficiency.
- Handle VIPs, special requests, and emergency situations with discretion and professionalism.
Qualifications:
- Degree in Hospitality Management, Business Administration, or a related field.
- Minimum 35 years of experience in front office operations, with at least 2 years in a supervisory or management role in a luxury hotel environment.
- Strong knowledge of Hilton OnQ system preferred.
- Fluent in English; additional languages are a plus.
- Excellent interpersonal, leadership, and communication skills.
- Impeccable grooming and professional demeanor.
- Availability to work flexible schedules, including weekends and holidays.
WHATS IN IT FOR YOU:
- Paid time off
- 401K with company match up to 2%
- Free shift-meal prepared by our in-house culinary experts
- Medical, Dental, Vision
As an Equal Opportunity Employer, Superior Hospitality of Birmingham LLC., DAXTON hotel celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve.