What are the responsibilities and job description for the Store Manager position at Dax International?
Retail Store Manager – Kitchen & Bath / Home Improvement
DAX International
Location: Miami, Florida
Who we are
At DAX International, we are a leading retailer in the kitchen, bath, and home remodeling industry. We specialize in design-driven showroom experiences, offering curated products and expert guidance that elevate the customer journey. Our mission is to transform spaces through functionality, style, and personalized service.
Your mission
Lead the overall retail operation of the store, drive sales performance, manage and develop the sales team, and ensure operational excellence while delivering a high-level customer experience aligned with DAX’s brand and commercial objectives.
Key responsibilities
Store and sales operations
- Oversee daily retail operations, including sales performance, inventory control, visual standards, and compliance with company policies.
- Monitor retail KPIs such as sales, margins, expenses, and productivity, executing action plans to meet and exceed targets.
- Implement commercial and sales strategies aligned with market trends and company goals.
- Ensure operational efficiency and collaboration with logistics and administrative teams.
Team leadership
- Lead, coach, and develop a high-performing sales team through continuous support, training, and motivation.
- Recruit, onboard, and retain sales professionals aligned with DAX’s service and performance standards.
- Promote a collaborative, results-driven work environment focused on customer satisfaction.
Customer experience
- Ensure a consistent, personalized, and professional customer experience throughout the entire sales process.
- Position the store team as trusted advisors, guiding customers through kitchen, bath, and home improvement projects.
- Handle escalated customer situations with professionalism and solution-oriented leadership.
Visual merchandising
- Maintain a high-standard store presentation aligned with current retail and design trends.
- Ensure the showroom reflects DAX’s brand identity, quality, and attention to detail.
Cross-functional collaboration
- Work closely with logistics, operations, and administrative teams to ensure smooth, customer-focused processes.
- Participate in corporate meetings and contribute to operational and strategic improvements.
What we’re looking for
- Proven experience as a Retail Store Manager, Sales Manager, or similar role (minimum 2 years).
- Background in home improvement, kitchen & bath, remodeling, interior finishes, or design-related retail.
- Strong leadership, goal-oriented mindset, and data-driven decision-making skills.
- Proficiency in SAP Business One (SAP B1) – required.
- Experience managing retail KPIs and operational performance.
- Bilingual: Spanish and English.
- Proactive, organized, and professional communication skills.
What we offer
- Competitive base salary starting at $42,000 to $44,000 Commissions
- Opportunities for professional growth within a multi-location retail organization.
- A stable, design-focused work environment where leadership and performance are valued.
- A culture centered on expertise, collaboration, and high service standards.
Salary : $42,000 - $44,000