What are the responsibilities and job description for the Sales Support Representative position at Dawson Forte Cashmere?
Job Title: Sales Support Representative
Location: Canton, MA (Hybrid potential TBD)
Job Type: Full-Time, Entry-Level
Start Date: Position is open for immediate hire
About the Role
Dawson Forte Cashmere, parent company of KINROSS, www.kinrosscashmere.com is seeking an entry-level Sales Support Representative to join our small, agile, and high-performing team at our Canton, MA headquarters. In this dynamic role, you will serve as the primary face of KINROSS delivering an exceptional, premium experience across all Direct-To-Consumer (DTC) and retail store channels in the United States. This position offers a unique, holistic view of the fashion industry; beyond resolving consumer inquiries with grace and efficiency, you will actively support our Wholesale division and collaborate directly with cross-functional departments. If you are a proactive problem-solver with a passion for retail operations, a strong eye for detail, and a desire to grow within a luxury apparel business, we want to hear from you.
Core Focus Areas
- Customer Support & Experience
- Returns & Credit Processing
- Order Management & Systems
- Cross-Functional Collaboration
- Sales Administrative Support & Sample Coordination
Daily Duties
- Manage and respond to U.S. DTC customer inquiries while supporting Wholesale business needs through Shopify.
- Resolve order issues, returns, shipping errors, delivery delays, and product concerns.
- De-escalate customer complaints gracefully over the phone and by email to maintain a positive brand experience.
- Process returns; research customer history for validity
- Coordinate with the warehouse to verify return conditions, quantities, and discrepancies.
- Utilize and update Joor and A2000 systems to research and resolve customer inquiries.
- Run Available to Sell reports in A2000 to check in-season and past-season stock.
- Place, manage, and edit pre-season and in-season orders for branded retail stores.
- Receive, inspect, and process sample returns from sales representatives to track inventory.
- Manage trunk show logistics and assortment support with external wholesale accounts.
- Assist with administrative support to team when necessary
Qualifications
· Ability to react quickly to immediate business needs and multi-task
· High proficiency in Microsoft Excel and an ability to quickly learn new software systems.
· Bachelor’s degree in Marketing, Fashion Merchandising, or a related business field.
· High level of comfort with customer phone conversations and clear, professional email skills
· A genuine interest in fashion, retail trends, and the apparel industry.
What We Offer
- Excellent corporate benefits package.
- Clear pathways for professional growth and career advancement.
- A collaborative, energetic, and close-knit office environment.
Please send your resume and cover letter to: lisar@dfcashmere.com and terri@dfcashmere.com