What are the responsibilities and job description for the Front Desk Guest Service Agent position at Dawes Hospitality?
Ensure a memorable guest experience through exceptional customer service.
Key Responsibilities:
Key Responsibilities:
- Guest Check-In/Out: Provide efficient, accurate, and friendly guest check-in and check-out services.
- Payment Processing: Handle all payments with attention to detail and accuracy.
- Documentation & Records: Maintain room registration records, charges, credit transactions, and manage customer service and maintenance requests.
- Guest Assistance: Offer helpful guidance and resolve guest inquiries and issues with care.
- Customer Relations: Address and resolve any customer concerns to ensure satisfaction.
- Hotel Information: Answer questions about hotel policies and services.
- Property Promotion: Positively represent and promote the hotel brand and image.
- Lobby & Desk Maintenance: Keep the front desk area clean, organized, visually appealing, and stocked with supplies.
- Safety & Maintenance Reporting: Report any maintenance, security, or safety concerns to the appropriate staff.