What are the responsibilities and job description for the Customer Relations Representative - State Farm Agent Team Member position at David Perkins - State Farm Agent?
Benefits:
ROLE DESCRIPTION:
As a Customer Care representative you will be responsible for helping our current customers with any needs or questions they may have. This can include resolving issues, helping with claims, answering billing and coverage questions, obtaining and sending documents, answering phone calls and returning phone calls, and completing other administrative tasks. Your goal is to create and provide the best customer experience possible with each interaction.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. Future growth, financial reward, and responsibility will come with excelling in this role.
RESPONSIBILITIES:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
ROLE DESCRIPTION:
As a Customer Care representative you will be responsible for helping our current customers with any needs or questions they may have. This can include resolving issues, helping with claims, answering billing and coverage questions, obtaining and sending documents, answering phone calls and returning phone calls, and completing other administrative tasks. Your goal is to create and provide the best customer experience possible with each interaction.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. Future growth, financial reward, and responsibility will come with excelling in this role.
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
- Detail oriented