What are the responsibilities and job description for the Trade Support Specialist position at David C Cook?
The Role
Are you passionate about delivering exceptional service and building strong customer relationships? Do you thrive in a fast-paced environment where accuracy and responsiveness matter? If so, we’d love to hear from you.
We’re looking for a full-time Trade Support Specialist to join our team. This role is more than just order entry—it’s about being a trusted partner to our Trade channel customers. You’ll serve as a front-line liaison, ensuring that every interaction is smooth, professional, and solution-oriented.
In this role, you’ll process orders from multiple sources including phone, email, and events, and manage electronic transactions with precision. You’ll also respond to general inquiries, provide sales assets, and support our Trade customers in their marketing and selling efforts. The ideal candidate is detail-oriented, customer-centric, proactive, and thrives in a collaborative environment.
Responsibilities
David C Cook is a nonprofit ministry dedicated to equipping the global church with leadership, discipleship and worship resources to help Christians grow in faith and pass it along to the next generation. Integrity Music, part of the David C Cook family, is committed to taking songs of substance to the local church and its leaders around the world. Also part of the David C Cook family of brands, Group Publishing is a leader in vacation Bible school curriculum and creates a wide variety of award-winning, faith-based content, products and experiences for kids, teens and adults.
Why Join Us?
Because this is more than a job—it’s a calling. You’ll work alongside Christ-centered leaders, stewarding eternal impact while growing personally and professionally.
To Apply
Submit your application, resume, and a thoughtful cover letter that shares why you're passionate about faith-based editorial work.
We look forward to learning more about you!
Are you passionate about delivering exceptional service and building strong customer relationships? Do you thrive in a fast-paced environment where accuracy and responsiveness matter? If so, we’d love to hear from you.
We’re looking for a full-time Trade Support Specialist to join our team. This role is more than just order entry—it’s about being a trusted partner to our Trade channel customers. You’ll serve as a front-line liaison, ensuring that every interaction is smooth, professional, and solution-oriented.
In this role, you’ll process orders from multiple sources including phone, email, and events, and manage electronic transactions with precision. You’ll also respond to general inquiries, provide sales assets, and support our Trade customers in their marketing and selling efforts. The ideal candidate is detail-oriented, customer-centric, proactive, and thrives in a collaborative environment.
Responsibilities
- Build and maintain strong relationships with Trade accounts and other assigned partners. Serve as a professional and reliable point of contact, ensuring consistent communication and support.
- Process daily Trade channel orders with accuracy and efficiency, including electronic transactions, acknowledgements, and special-order types such as complimentary copies, internal, event, and author orders.
- Provide backup support for direct sales and customer service teams during peak volume periods, ensuring seamless order entry and customer satisfaction.
- Communicate policies and updates clearly and professionally to external customers. Share custom product templates, marketing assets, and other resources to support Trade partners in their sales efforts.
- Manage Trade return procedures, working closely with Finance and Warehouse teams to ensure timely processing and resolution of return issues.
- Coordinate department schedules and strategically plan shipments to minimize expedited shipping, overtime, and last-minute challenges. Maintain accuracy in Trade pricing and discounts in collaboration with the Pricing Specialist.
- Utilize and maintain technology platforms including CRM systems and order entry tools. Ensure customer records are complete, accurate, and up to date.
- Support team initiatives by performing other job-related duties as assigned, contributing to a collaborative and high-performing work environment.
David C Cook is a nonprofit ministry dedicated to equipping the global church with leadership, discipleship and worship resources to help Christians grow in faith and pass it along to the next generation. Integrity Music, part of the David C Cook family, is committed to taking songs of substance to the local church and its leaders around the world. Also part of the David C Cook family of brands, Group Publishing is a leader in vacation Bible school curriculum and creates a wide variety of award-winning, faith-based content, products and experiences for kids, teens and adults.
Why Join Us?
Because this is more than a job—it’s a calling. You’ll work alongside Christ-centered leaders, stewarding eternal impact while growing personally and professionally.
To Apply
Submit your application, resume, and a thoughtful cover letter that shares why you're passionate about faith-based editorial work.
We look forward to learning more about you!
Salary : $18 - $22
