What are the responsibilities and job description for the Events & Guest Relations Manager position at Dauphine's?
Events & Guest Relations Manager – Dauphine's (Long Shot Hospitality)
Exciting opportunity to join the team at Dauphine's and be part of the Long Shot Hospitality family—2024 RAMMY Award winners for Restaurateurs of the Year!
We’re looking for an Events & Guest Relations Manager with a strong background in high-volume service and a genuine passion for hospitality to help lead the team at one of the area's most celebrated New Orleans-inspired restaurants. This is a salary commission role, with additional compensation based on event sales.
Position Overview
The Events & Guest Relations Manager plays a dual role within the restaurant. Events are handled from a true sales and marketing perspective- not just from inquiry to execution, but through proactive business development, networking, and thoughtful post-event follow-up to drive repeat and referral business. Guest Relations is all about great service- from touching tables and recognizing returning guests to coaching the team on service standards and elevating the overall guest experience.
This position is ideal for a hospitality professional with a strong sales and marketing background. The right candidate is organized and detail-oriented administratively, while equally confident leading the team in the restaurant. This role requires strong communication skills, solid food & beverage knowledge, and the ability to build lasting relationships with guests while driving events revenue and operational excellence.
Key Responsibilities
Events, Sales & Marketing
✔ Identify and pursue corporate, social, and repeat event opportunities
✔ Communicate with event clients from inquiry to post-event follow-up
✔ Work with FOH and BOH teams to ensure guest satisfaction and seamless event execution
✔ Create customized proposals and packages that drive revenue while aligning with company standards
✔ Maintain and manage event calendar, contracts, and client database
✔ Maintain a strong understanding of food & beverage offerings, pricing strategy, and profitability
Guest Relations & Floor Management
Recognize and cultivate repeat and VIP guests
✔ Coach and mentor FOH staff on hospitality standards, service flow, and guest engagement
✔ Handle guest concerns and recovery with professionalism and confidence
✔ Support scheduling, service communication, and daily operations as needed
Who We’re Looking For:
The ideal candidate is a skilled and motivated hospitality professional with:
✔ 2 years of restaurant and event experience
✔ 2 years of sales/marketing experience
✔ Proven leadership ability in high-volume/upscale environments
✔ Strong organizational and administrative skills
✔ Solid understanding of sales operations and revenue generation
✔ Strong food & beverage knowledge
✔ Professional, punctual, reliable
✔ Team-oriented mindset
✔ Ability to drive performance and success of the restaurant and staff
✔ Must be comfortable being on your feet for extended periods of time and working both indoors and outdoors
We’re seeking someone who thrives in a leadership role, brings positivity to the workplace, and is eager to grow with a dynamic and expanding restaurant group.
About Dauphine's:
Dauphine’s is a modern-day incarnation of the legendary Grande Dame establishments of New Orleans, brought to you by the award-winning team behind DC dining institution The Salt Line. The breathtaking, spacious three-level restaurant, awash in wrought iron and greenery, instantly transports guests to the allure and magic of the famed Crescent City. Mezzanine dining provides a dramatic view of the dining room below, while outdoor diners can enjoy both formal dining or casual cocktail & small bite service at the outdoor bar and garden.
For the beverage program, Dauphine’s joins forces with proprietor Neal Bodenheimer of Cure Co., New Orleans’ acclaimed cocktail-focused hospitality group whose eponymous flagship, Cure, was the 2018 winner of the James Beard Award for Outstanding Cocktail Program.
Led by Executive Chef Bill Williamson and chef-owner Kyle Bailey, Dauphine's is committed to:
✔ Fresh, seasonal ingredients and raw bar
✔ A rotating in-house boucherie program
✔ Creative, balanced beverage program
✔ A welcoming, team-oriented environment for both guests and staff
Why Join Long Shot Hospitality?
Long Shot Hospitality is a DC-based restaurant group known for crafting standout, community-driven concepts. We foster collaborative, supportive teams and provide real opportunities for professional growth.
What We Offer:
✔ Competitive salary (commensurate with experience)
✔ Quality-of-life scheduling (consistent 5-day work week)
✔ Two weeks paid time off 5 sick days, opportunity to earn more PTO with tenure
✔ Company healthcare plan
✔ 50% company-wide dining discount
✔ Parking benefits
✔ Daily shift meal
✔ Strong leadership support & advancement opportunities
Dauphine's is an equal opportunity employer.
Ready to join the team?
Submit your resume and a brief cover letter telling us why you’d be a great fit for Dauphine's
Annual Mardi Gras celebration
https://wjla.com/news/local/how-to-celebrate-mardi-gras-in-the-district-lent-fat-tuesday-the-wharf-maryland-virginia-washington.
Featured in the Washington Post Fall Dining Guide 2021
https://www.washingtonpost.com/magazine/interactive/2021/best-restaurants-in-dc-2021/
2022 DC Bib Gourmand Winner
https://www.washingtonian.com/2022/04/25/michelin-announces-four-new-bib-gourmand-winners-in-dc/
For more information, follow @Dauphinesdc on Instagram or visit dauphinesdc.com
Salary : $60,000 - $70,000