What are the responsibilities and job description for the Assistant General Manager - Georgetown Events (DC Locations) position at Georgetown Events Hospitality Group?
COMPANY DESCRIPTION:
Georgetown Events Hospitality Group is a renowned restaurant, & catering events company based in Washington, DC. Known for its family of restaurants and event venues such as Jetties, Surfside, The Bullpen, and the iconic Millie's in both Spring Valley, DC and on Nantucket, the company is deeply rooted in the local community where friends, new and old, can gather to enjoy delicious food in an elevated but relaxed atmosphere. Each location is celebrated for its inviting vibe, fresh cuisine, and connection to people, becoming "Your Local Escape." Follow @georgetownevents on social media for updates and highlights.
The following will detail the specific tasks and responsibilities required to perform the duties of the job for which the employee is being hired.
Job Description - Assistant General Manager
To be successful in this role, you will need management skills and experience in both front and back of the house. You will support the GM and sometimes act in their place in oversight of the dining room, communication with customers and kitchen staff. You will assist the GM in hiring and staffing decisions, scheduling ordering and adherence with regulations.
We expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.
Assistant General Manager Responsibilities:
- Work in conjunction with the General Manager to ensure quality restaurant operations
- Assist in coordinating the Front of the House and Back of the House staff
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Communicate with employees about their job performance, expectations and training
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Ensure staff operate within company policies
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
Assistant General Manager Requirements:
- Proven work experience as a Restaurant Manager, Assistant General Manager or similar role
- Proven customer service experience as a manager
- Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
- Strong computer skills with Microsoft Office, Google Suite, Internet tools, etc.
- Familiarity with restaurant management software, like Toast, Paycom, HotSchedules, TripleSeat, and RESY/OpenTable
- Strong leadership, motivational and people skills
- Understanding of financial analysis, tracking and planning
- Degree in Business Administration; hospitality management or culinary schooling is a plus
Benefits:
- 100% Health coverage for the individual, Dental & Vision Care options available
- 401k Available
- Complimentary Shift Dining
- Half Price for Off-duty Dining at all our restaurants.
- Opportunities for Career Growth and Advancement
- Paid Time Off & Sick Pay
- Salary Range (dependent on applicant): $75-85k
Salary : $75,000 - $85,000