Coordinator of Training & Quality Management

Job Opportunity: Coordinator of Training and Quality Management

Location: Pathways Forward

1100 S. Cameron Street Harrisburg, PA 17104

Job Type: Full-time, Management

Expected Hours: 37.5 per week

Pay Range: $45,000-$55,000

Schedule: Monday to Friday, Day Shift

Pathways Forward is seeking a highly organized and mission-driven Coordinator of Training and Quality Management to lead agency-wide training initiatives and oversee quality management and compliance efforts. This key management role reports directly to the Chief Executive Officer/Executive Director and plays a vital part in strengthening staff development, service quality, and regulatory compliance across the organization.

Position Overview

The Coordinator of Training and Quality Management is responsible for planning, coordinating, and delivering comprehensive staff training programs while overseeing performance improvement, quality management, and compliance activities. This position works closely with leadership, committees, and regulatory entities to ensure high quality, compliant, and person-centered services.

What We Offer:

• Purpose-Driven Work: Be part of a team dedicated to positive change and meaningful impact.
• Flexibility: We value your work/life balance and work with you to accommodate your needs.
• Generous Paid Time Off: Enjoy 10 paid holidays, 4 personal days, vacation, and sick leave that increase with years of service. Celebrate your birthday with a paid day off after probation!
• Comprehensive Benefits Package: FREE Medical, prescription, dental and vision plan, retirement plan, life insurance, and short-term disability coverage.
• Additional starting salary incentives are available for Master’s degrees and bilingual/ASL skills.
• Student Loan Forgiveness: Qualify for student loan forgiveness under the Public Service Loan Forgiveness Program (PSLF).
• Supportive Team Environment: Join a mission-driven team committed to exceptional collaboration and support.

Key Responsibilities

Training & Staff Development

• Oversee and coordinate all colleague training and educational opportunities, including orientation, department-specific training, compliance, and continuing education
• Develop and maintain annual and monthly training calendars aligned with the agency’s strategic plan, mission, vision, and values
• Create and implement orientation manuals for Mental Health, Intellectual/Developmental Disability, Early Intervention, and non–case worker staff
• Deliver monthly training series and support professional growth initiatives agency-wide
• Chair the Staff Education and Training Committee and ensure quarterly meetings are held
• Serve as System Administrator for the myLearningPointe (mLP) e-learning platform
• Support staff credentialing and competency development (QM certification preferred)
• Track, analyze, and report training and education data to leadership and committees

Quality Management & Compliance

• Oversee all quality management and performance improvement activities
• Assist with Corrective Action Plans (CAPs), outcomes management, and risk management
• Ensure compliance with all Federal, State, and County regulations
• Serve as point person for state licensure and regulatory reporting
• Analyze and report Key Performance Indicators (KPIs) and quality metrics
• Chair the Quality Management Committee (quarterly) and Health & Safety Committee (monthly)
• Administer satisfaction surveys using QuestionPro (QP)
• Prepare quality management reports for senior leadership and the Board of Directors
• Maintain strong relationships with regulatory and funding entities

Qualifications:

• Bachelor’s degree in health/human services, Education, or a related field (master’s degree preferred)
• Experience in training, quality management, compliance, or performance improvement preferred
• Strong analytical, organizational, and communication skills
• Ability to manage multiple priorities while maintaining confidentiality and professionalism

• Other Requirements:
  • Act 33/34 clearances required.
  • Accessibility to a vehicle is necessary.

This is a confidential management position and not eligible for bargaining unit status

If you are ready to join a dedicated team and make a significant impact on the lives of others, apply today! Relocation to Harrisburg, PA, is required before starting.

Pathways Forward is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join Our Team!