What are the responsibilities and job description for the Adult Programming and Outreach Administrator position at Dauphin County Library System?
Position Summary
This leadership position ensures that The Library has a positive impact on our community by developing and deploying a mission-critical Adult Programming and Outreach Community Engagement strategy, including identifying and developing key relationships with our diverse community partners. The Adult Programming and Outreach Administrator works as the key liaison to local organizations, guiding the programming and outreach team in program development with a focus on Diversity, Equity and Inclusion in the areas of strategic focus identified in The Library’s strategic plan. This leadership position mentors and supervises the P&O Administrative Assistant and Adult Programing and Outreach Specialists, providing expert advice and best practices to support their work.
Required Performance Standards
Primarily works indoors. Travels among facilities and educational organizations. Provides own transportation and is reimbursed accordingly.
Essential Functions
Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
The Library is an Equal Opportunity Employer committed to Diversity, Equity and Inclusion and Equal Access:
The Library respects and values the uniqueness of everyone, recognizing that each person brings a unique perspective and experience to advance our mission. The Library maintains a commitment to diversity, equity and inclusion in our employment practices, prioritizing diversity by eliminating barriers to the hiring process and encouraging diversity in ideas and viewpoints.
The Library is an equal opportunity employer committed to creating a diverse and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
The Library is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, services and programs. To request reasonable accommodation related to the application process, contact the Human Resources department at human_resources@dcls.org or call 717-234-4961 extension 1113.
Minimum Qualifications
Education/Training: BA/BS degree in a related field.
Experience: Demonstrated experience with community building practices, developing and fostering community relations. Direct experience with project management and program development. Technology experience required. Bilingual preferred.
Required: Requires current and valid driver’s license (if required to operate a Dauphin County Library System vehicle, insurance underwriter requires minimum of three years driving experience), excellent customer service and communication skills, ability to lift 25 lbs. unassisted, to place materials on high and low shelves.
This leadership position ensures that The Library has a positive impact on our community by developing and deploying a mission-critical Adult Programming and Outreach Community Engagement strategy, including identifying and developing key relationships with our diverse community partners. The Adult Programming and Outreach Administrator works as the key liaison to local organizations, guiding the programming and outreach team in program development with a focus on Diversity, Equity and Inclusion in the areas of strategic focus identified in The Library’s strategic plan. This leadership position mentors and supervises the P&O Administrative Assistant and Adult Programing and Outreach Specialists, providing expert advice and best practices to support their work.
Required Performance Standards
- Communications: Writes and speaks clearly, logically and concisely. Listens effectively. Demonstrates small and large group communication skills. Keeps colleagues, team members and supervisors well informed. Participates in group discussions.
- Customer Service: Presents welcoming behaviors. Remains helpful and professional with customers. Responds quickly and cooperatively to requests from staff or public. Follows Dauphin County Library System’s (The Library) guidelines and training for customer service approach. Demonstrates ability to determine customer's needs. Follows up on customer transactions.
- Analytical Skills/Problem Solving/Decision Making: Uses sound judgment in making decisions. Constructively manages conflict. Works with others to solve problems and achieve results.
- Technological Skills: Demonstrates ability to use computers. Demonstrates ability to access and use the Internet and electronic databases. Demonstrates ability to use and maintain equipment basic to job.
- Workplace Maintenance/Management: Maintains and manages workplace security and safety. Pays attention to personal workspace housekeeping.
- Flexibility and Adaptability: Remains calm in difficult, ambiguous, and challenging situations. Responds appropriately to changes in direction and priorities. Adapts personal style to work situations. Takes corrective action when required.
- Interpersonal and Group Relationships: Willing to work with and for others. Supports and facilitates cooperation among others.
- Professional Standards and Ethics: Protects and values patron confidentiality and organizational security. Supports mission and vision of the library. Upholds American Library Association's Library Code of Ethics as interpreted by The Library. Works toward furthering a library-conscious community.
- Professional Development and Leadership: Seeks opportunities to pursue one's personal goals and those of the organization. Sets and models high performance standards. Encourages others to make good decisions and take ownership in decision-making and problem-solving.
- Time and Workflow Management: Manages personal time effectively. Manages workflow effectively.
Primarily works indoors. Travels among facilities and educational organizations. Provides own transportation and is reimbursed accordingly.
Essential Functions
- Establishes and maintains relationships with partner organizations within Dauphin County.
- Communicates community needs and sets direction for Adult programs and outreaches in consultation with the Public Services Director to align with the strategic plan.
- Works with the Community Relations Department to ensure that the community is aware of program and outreach opportunities and that the manner of communication supports a diverse community.
- Supervises staff to help to set direction for their team and align programming practices with the P&O plan, including evaluations and reporting.
- Organizes and maintains a list of past & future adult programs and outreaches.
- Organizes adult programs and outreach department meetings and attends continuing education workshops. Participates in library committees.
- Proactively promotes The Library’s programs, collections and services in all library and outreach settings.
- Lives by the Core Values.
- Prepares monthly narrative and statistical reports.
- Performs other related duties.
Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
The Library is an Equal Opportunity Employer committed to Diversity, Equity and Inclusion and Equal Access:
The Library respects and values the uniqueness of everyone, recognizing that each person brings a unique perspective and experience to advance our mission. The Library maintains a commitment to diversity, equity and inclusion in our employment practices, prioritizing diversity by eliminating barriers to the hiring process and encouraging diversity in ideas and viewpoints.
The Library is an equal opportunity employer committed to creating a diverse and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
The Library is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, services and programs. To request reasonable accommodation related to the application process, contact the Human Resources department at human_resources@dcls.org or call 717-234-4961 extension 1113.
Minimum Qualifications
Education/Training: BA/BS degree in a related field.
Experience: Demonstrated experience with community building practices, developing and fostering community relations. Direct experience with project management and program development. Technology experience required. Bilingual preferred.
Required: Requires current and valid driver’s license (if required to operate a Dauphin County Library System vehicle, insurance underwriter requires minimum of three years driving experience), excellent customer service and communication skills, ability to lift 25 lbs. unassisted, to place materials on high and low shelves.
