What are the responsibilities and job description for the Customer Services Representative position at Datawize Technologies LLC?
1. Job Title
Customer Service Representative
2. Number of temporary staffing professionals needed
12
3. Assignment duration
Max. of 780 hours (ends around 2/28)
4. Ideal Start Date
12/8/25
5. Pay Rate
$
6. Will temp be required to work overtime?
No
7. Temp’s Work Hours
8:00–4:30 M–F
If there are multiple shifts, please specify shift time with count required.
8. Lunch Period
One hour between the hours of 11 & 1:30
9. Dress Code
Business Casual M–Thurs. and Casual on Fridays
10. Assignment Location
Iowa Workforce Development
1000 East Grand Ave, Des Moines, IA 50319
11. Parking Accommodations
Street Parking and there are 2 gravel lots to the North of the building on the other side of Des Moines St.
12. Will temp be required to drive as part of their job duties?
No
13. Background Check Required?
Yes
Agency are to complete a background check on reps before they can start. (No financial crimes.)
14. Equipment to be used
PC’s (Agency provided) (No Remote Work)
15. Computer Software to be used
MS Office Suite - Outlook, Excel, Word and then our Proprietary Web-based System
16. Interview Mode
Short telephone interview (5–10 min.)
17. Knowledge, Skills, Education, and/or Experience
HS graduate, customer service background with at least 6 months of call center experience with high call volumes.
18. Mandatory skills/certification(s) Requirement
PC experience
19. Desired Skills
Able to learn information quickly and then turn around and communicate that information to callers.
20. Duties/Responsibilities
Will take back-to-back in bound calls dealing with unemployment experience.
Job Type: Contract
Pay: $16.00 per hour
Work Location: In person
Salary : $6 - $16