What are the responsibilities and job description for the Managed Services Sales Lead position at DATAVOX INC?
Managed Services Sales Lead
DataVox is seeking a Managed Services Practice Lead in Houston!
Before learning more about the position, let us tell you a bit more about who we are! DataVox has been serving customers for over 30 years with our advanced technology solutions. We specialize in Data Center & Network Technologies, IT Support Services, Network Cabling, Audio Visual Solutions, Physical Security & Phone Systems. We are committed to being the best technology partner and ensure the highest level of expertise and quality service by having people like you on our team.
Benefits that Support You and Your Family
DataVox offers a comprehensive and competitive benefits package designed to support you at every stage of life:
- Health, Dental & Vision Insurance
- Company-Paid Life Insurance & Long-Term Disability Insurance
- Matching 401(k) and Roth Retirement Plans
- Sponsored 529 College Savings Plan
- Professional Development Reimbursement
- Paid Vacation, Sick Time & Company Holidays
- Mileage & Phone Reimbursement
- Annual Health & Wellness Fairs
- Sustainable Business Practices
A Culture That Brings People Together
At DataVox, our culture is rooted in connection, collaboration, and a deep sense of community. We believe in recognizing our people, investing in their growth, and creating meaningful moments throughout the year. Here’s just a glimpse of what makes our workplace special:
- An Encouraging Environment centered on upskilling and career growth
- Team & Company Events (Virtual & In-Person) like ice cream socials, tailgate events, Astros and Rangers watch parties and many other events throughout the year.
- Employee Appreciation Days & Holiday Celebrations recognizing the value of every team member with employee spotlights and celebrating the small things (like national carrot cake day!)
- A Dedicated Employee Engagement Committee focusing on fostering community through internal events, appreciation drives, and local nonprofit support
- Endless Opportunities to Connect from themed days to collaborative initiatives, we encourage everyone to get involved and make their mark
At DataVox, we’re not just coworkers, we’re a team that lifts each other up and grows stronger together.
What You’ll Do
As the Managed Services Sales Lead, you will be responsible for driving revenue growth, expanding our client base, and leading strategic sales initiatives for our Managed IT Services. You’ll work closely with Account Managers, internal delivery teams, and vendor partners to position DataVox as the premier provider of managed services.
Key Responsibilities
- Develop and execute sales strategies to grow Managed Services revenue and market share
- Own portfolio profitability—set margin goals, track cost of service, and lead actions to improve utilization and contract health
- Collaborate with Account Managers to qualify leads, craft proposals, and close deals
- Lead renewal and expansion efforts—establish playbooks for QBRs, term tracking, and cross-sell opportunities
- Oversee quotes, scopes, and SOWs—ensure alignment with standardized offerings and margin targets
- Define and refine service packages—tiered bundles, pricing guardrails, SLAs/OLAs, and onboarding playbooks
- Engage with key vendors (Connectwise, Kaseya, Datto, Sophos) to support pipeline development and performance reviews
- Manage escalations related to customer service, billing, and operational issues
- Track sales progress, maintain pipeline visibility, and report on forecasts and performance metrics
- Build strategic partnerships and qualify new vendors to enhance service offerings
Who You Are
- A results-driven sales professional with a strong understanding of Managed IT Services
- Skilled in pricing models, contract profitability, and interpreting P&L metrics
- Experienced in ITSM/PSA/RMM platforms and service delivery processes
- Knowledgeable in IT infrastructure and cybersecurity (networks, cloud, backup/DR, compliance)
- A strategic thinker with excellent communication and time management skills
- Comfortable working cross-functionally and resolving complex customer challenges
- Thrive in a fast-paced environment and passionate about driving business growth
- Previous experience in Managed IT Sales or Operations required
Does this sound like you? Then what are you waiting for? Scroll down and apply!
Physical Demands:
Work involves standing, talking, hearing, using hands and fingers, handle, feel or operate objects like a laptop, cell phone, or controls and reaching with hands and arms. The employee is frequently required to walk, sit, balance, stand, and drive. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee will need the ability to uphold stress of daily travel. Regular, predictable attendance is required, including hours as business demands dictate. Light to moderate lifting is required.