What are the responsibilities and job description for the Technical Support Analyst 3/IT Hardware Asset Analyst position at DataStaff, Inc.?
DataStaff, Inc is in need of a Technical Support Analyst 3/IT Hardware Asset Analyst for a long-term contract opportunity for one of our direct clients in Petersburg, VA.
*This position is onsite
The Technical Support Analyst/IT Hardware Asset Analyst the IT hardware and software assets from acquisition through retirement, maintaining inventory, transfers, audits, tickets, warranties, contracts, licenses, PC refreshes, and compliance reports.
Key Responsibilities:
- Coordinate the transfer of IT assets between business units with 5 to 7 business days.
- Generate, distribute, & review weekly IT asset management reports.
- Complete ITSM tickets within 7 - 10 business days.
- Monitor the ITSM IT Asset Management queue on a daily basis.
- Updating notes with clear and accurate information to insure that the life cycle of the ticket accurately captured.
- Correctly Managing ITAM Queue
- Assist With Asset IMAC and PC Refresh process
- Perform periodic inventories and usage monitoring of all IT assets and record all findings, changes, physical location, and incidences of support for the Technology Services department
- Track and maintain copies, Hardware warranties, maintenance agreements, and lease and vendor contracts to include contract expirations.
- Assist in tracking and maintain software licenses Perform periodic software audit of installs on desktops, servers, network equipment.
- Assist in the Reconcile process of Software repository with ISO Approval list on a semiannual basis.
Required Skills:
- 2 years - IT Asset Management
- 2 years - Hardware Inventory Management
- 2 years - ITSM/Ticketing System
- 2 years - Microsoft Excel
- 2 years - Asset Lifecycle Management
- 1 year - Software License Management
- 1 year - Inventory Auditing
- 1 year - Must be able to lift, pull or push 50lbs as a regular part of the job duties.
This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401K program available for employees after 6 months.