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VSU - Technical Support Analyst 3 / IT Hardware Asset Analyst (811013)
Client: Virginia State University (VSU)
Job ID: 811013
Role: Technical Support Analyst 3 / IT Hardware Asset Analyst
Work Mode: 100% Onsite
Interview: Onsite Interview
Job Description
Virginia State University is seeking a Technical Support Analyst 3 / IT Hardware Asset Analyst to support IT asset management, hardware inventory, ITSM ticketing, asset lifecycle activities, and software license management.
Key Responsibilities
- Coordinate the transfer of IT assets between business units within 5 to 7 business days.
- Generate, distribute, and review weekly IT asset management reports.
- Complete ITSM tickets within 7 to 10 business days.
- Monitor the ITSM IT Asset Management queue on a daily basis.
- Update notes with clear and accurate information to ensure the lifecycle of the ticket is accurately captured.
- Correctly manage the ITAM queue.
- Assist with the Asset IMAC and PC Refresh process.
- Perform periodic inventories and usage monitoring of all IT assets and record all findings, changes, physical location, and incidences of support for the Technology Services department.
- Track and maintain copies of hardware warranties, maintenance agreements, and lease and vendor contracts, including contract expirations.
- Assist in tracking and maintaining software licenses.
- Perform periodic software audits of installs on desktops, servers, and network equipment.
- Assist in reconciling the software repository with the ISO Approval list on a semiannual basis.
Required Skills
| Skill | Required / Desired | Experience |
| IT Asset Management | Required | 2 Years |
| Hardware Inventory Management | Required | 2 Years |
| ITSM/Ticketing System | Required | 2 Years |
| Microsoft Excel | Required | 2 Years |
| Asset Lifecycle Management | Required | 2 Years |
| Software License Management | Required | 1 Year |
| Inventory Auditing | Required | 1 Year |
| Must be able to lift, pull or push 50 lbs. as a regular part of the job duties | Required | 1 Year |