What are the responsibilities and job description for the Senior Desktop Support Technician position at DataStaff, Inc.?
DataStaff Inc. is seeking a Senior Desktop Support Technician for a long-term contract opportunity with one of our direct clients located in Richmond, VA.
*This position is onsite
Responsibilities:
- Responding to queries on the phone, via email, in person, or through remote access.
- Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
- Training computer users.
- Training other staff on troubleshooting and diagnosing problems.
- Writing and editing documentation about troubleshooting and diagnosing problems.
- Gaining feedback from customers to improve training methods.
- Writing and editing training manuals.
- Running reports and analyzing common complaints and problems.
- Troubleshooting VPN, Networking, and ISP problems.
Required Skills:
- 6 Years - Strong working knowledge of computer systems, hardware, and software, including drivers and bios
- 4 Years - Excellent problem-solving, analytical, and team-working skills
- 4 Years - Excellent communication and interpersonal skills.
- 4 Years - Demonstrated ability to obtain feedback from customers to improve training methods.
- 4 Years - Writing and editing training manuals.
- 4 Years - Running reports and analyzing common complaints and problems.
- 4 Years - An openness to learning new technologies.
This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.