What are the responsibilities and job description for the VSU - Technical Support Analyst 2 position at Datasoft Technologies, Inc.?
VSU - Technical Support Analyst 2 (810091)
- Start Date: 09/01/2026
- End Date: 06/30/2027
- Location: Petersburg, VA, 23806, Hybrid
- No new Submittals: 09/01/2026
- Pay: on W2
The AV Instructional Technology Technician provides operational and technical support for audiovisual systems across instructional classrooms, conference rooms, and university event venues.
Purpose of Position
The AV Instructional Technology Technician provides operational and technical support for audiovisual systems across instructional classrooms, conference rooms, and university event venues. The technician is responsible for maintaining, troubleshooting, and operating AV equipment while providing exceptional customer service to faculty, staff, students, and guests. This position supports instructional technology initiatives and provides evening and weekend coverage for scheduled university events.
Organizational Objectives
Purpose of Position
The AV Instructional Technology Technician provides operational and technical support for audiovisual systems across instructional classrooms, conference rooms, and university event venues. The technician is responsible for maintaining, troubleshooting, and operating AV equipment while providing exceptional customer service to faculty, staff, students, and guests. This position supports instructional technology initiatives and provides evening and weekend coverage for scheduled university events.
Organizational Objectives
- Delivering reliable audiovisual services that support teaching, learning, and university operations.
- Maintaining operational readiness of classroom and event technology.
- Providing professional AV support for academic, administrative, and special events.
- Ensuring rapid response to classroom technology issues.
- Assisting with AV installations, upgrades, and preventative maintenance.
- Supporting a 95% or greater AV system uptime objective.
Essential Duties and Responsibilities
- Provide daily operational support for audiovisual and instructional technology in classrooms, conference rooms, meeting spaces, and university event venues.
- Diagnose and resolve issues involving projectors, displays, monitors, microphones, speakers, cameras, control systems, presentation equipment, video conferencing platforms, and related connectivity.
- Perform routine system testing, preventative maintenance, and equipment inspections to support reliable operation and departmental uptime goals.
- Complete minor installation and replacement work, including replacing projectors, monitors, cables, adapters, and similar audiovisual components.
- Document service requests, repairs, maintenance activities, and equipment changes in the university''s ticketing or inventory systems.
- Provide audiovisual support for university events, commencements, conferences, meetings, executive functions, and other scheduled programs.
- Coordinate with event organizers to confirm technical requirements and respond to issues during events.
- Work evenings, weekends, and other non-standard hours as required to support university events and campus activities.
- Provide professional technical assistance to faculty, staff, students, guests, and event participants.
- Assist users with classroom technology, presentation systems, conferencing platforms, and basic equipment operation.
- Support departmental technology projects, emergency operations, and other duties assigned by the AV Instructional Technology Manager or ITS leadership.
Qualifications
Minimum Qualifications
Minimum Qualifications
- Associate degree in Information Technology, Electronics, Audiovisual Technology, or a related field, or an equivalent combination of education, training, and experience.
- At least two years of experience supporting professional or enterprise audiovisual systems.
- Experience troubleshooting, installing, operating, and maintaining audiovisual equipment.
- Experience supporting live events, meetings, classroom technology, or executive presentations.
- Experience using a help desk or ticket management system.
- Ability to lift and carry equipment weighing up to 50 pounds and perform work involving standing, walking, bending, kneeling, reaching, and climbing ladders.
- Availability to work scheduled evenings, weekends, holidays, and other non-standard hours.
Preferred Qualifications
- Bachelor''s degree in Information Technology, Electronics, Audiovisual Technology, or a related field.
- Two to four years of professional audiovisual support experience.
- Experience supporting audiovisual and instructional technology in a higher education environment.
- AVIXA Certified Technology Specialist (CTS) certification.
- Manufacturer certifications or hands-on experience with Crestron, Extron, Q-SYS, Biamp, or similar enterprise AV platforms.
About our Company
DataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include:
Paid Holidays/Paid Time Off (PTO)
Medical/Dental Insurance Group
Accident/Critical Illness Insurance
Life Insurance
401 (K)
DataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include:
Paid Holidays/Paid Time Off (PTO)
Medical/Dental Insurance Group
Accident/Critical Illness Insurance
Life Insurance
401 (K)
Salary : $30