What are the responsibilities and job description for the Business Analyst - BA position at Datasoft Technologies, Inc.?
Business Analyst (BA)
Duration: At least 3 Years from projected start date
Number of Positions: 2
Location: 3771 Eastwood Dr, Jackson, MS
Position Overview
Posting Title: Business Analyst
# of Positions: 2
Desired Career Level: Intermediate
Education Level: Associates
Contract Start Date: 8/3/2026 ASAP
Work Location: 200 So Lamar St Jackson MS
Remote Option: Yes, after initial 6 weeks Training
Position Information
Shift Start Time: 8:00 AM
Shift End Time: 5:00 PM
Schedule Required: Mon - Fri
Other (Please specify): Additional hours or days maybe required because of the time frame for the project
Hours per Week: 40 to 50
Overtime?: Occasional Overtime Answer “yes” even if OT will be rare.
Position Description and Job Skill Set
Description of the job functions the contractor will be expected to perform.
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Candidate must have experience serving as primary point of contact for users experiencing help desk related issues.
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Experience analyst with a background in system diagnosing software problems, resolve user inquiries for manual data manipulation.
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Based on documented incidents in JIRA ticketing system, email or data log spreadsheet to ensure seamless business operations for the Success data conversion project.
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Experience in interacting with Client program areas and technical staff regarding business and information technology needs.
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Manage receiving tickets, document, prioritize, and track support requests from phone calls, emails, or chat portals.
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Experience with escalating issues and identifying complex or recurring problems and escalate them to supervisor/manager for resolution.
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Strong verbal and written communication skills to handle user frustration and convey clear policy resolutions.
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Critical-thinking skills to diagnose root causes and document each incident to be used as the basis for system enhancements.
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Applicants must have at least 5 years of experience with automated system for determining benefits for SNAP, TANF or E&T.
| Skill Set | Skill Level | Required/Preferred |
| Operating Systems | ||
| Mainframe | Intermediate | Preferred |
| Linux | Intermediate | Preferred |
| Windows | Advanced | Required |
| Hardware | ||
| Windows PC | Intermediate | Required |
| Database Systems/Database Tools | ||
| SQL Server | Intermediate | Preferred |
| ADABAS | Intermediate | Preferred |
| QA/Testing – Approaches, Application | ||
| Data Quality | Intermediate | Preferred |
Skill Level Guide
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Beginner: 1-2 years
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Intermediate: 3-5 years
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Advanced: 5-7 years
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SME: 7 years