What are the responsibilities and job description for the End User Support Specialist - Level I position at DataServ Integrations, LLC?
We want you!
In providing end user support as part of our DataServ team, you will play an on-site role at our customer location(s) to troubleshoot and resolve technical problems related to devices, software and connectivity. Strong communication skills, a commitment to delivering exceptional customer service, and the ability to adapt to different environments are crucial for success in this role.
Why you’ll love us:
We care. We coach. We lead. DataServ, founded in 1986, continues to use this approach in all we do for our culture. It’s truly the people who make working here great. We are a collaborative environment and supportive of one another, providing flexibility when needed. As lifelong learners, promoting from within is a priority to provide our team members opportunities for internal mobility and growth.
DataServ offers a competitive compensation plan including paid holidays, PPTO, discretionary bonuses, 401K (with match), medical, dental, vision, life, STD, and LTD benefits along with many other inclusive benefits and perks!
About DataServ:
For almost 40 years, DataServ’s primary mission has been to provide managed technology solutions and services to the public and commercial sectors. With our focus of understanding people and processes, we created the concept of Technology as a Utility so that our customers can buy only what they need, without having to make an investment in infrastructure. We take pride in helping to align goals, build trust, and add value to exceed our customer technology expectations. For more about DataServ, visit www.dataservtech.com.
Qualities we want in you:
• team player • excellent written and verbal communicator • tech savvy • strategic thinker • service oriented • motivated • self-disciplined • professional • flexible in a fast-paced environment • works independently with minimal supervision • exhibits strong work ethics • detail oriented • handles demanding situations/timelines • organized • responsible/dependable • willing to receive/provide feedback to improve performance • supportive • strong desire to support and mentor
What you’ll do:
- Represent DataServ in a positive and professional manner to colleagues, customer base and vendors
- Work on-site at customer location(s)
- Serve as a primary liaison between the customer and the DataServ teams to ensure a strong line of communication
- Help desk responsibilities
- Support and maintain customer technologies and ensure ongoing functionality
- Troubleshoot hardware and software issues such as laptops, desktops, smartboards, projectors, printers, sound systems, application deployments and similar type technologies
- Participate in customer meetings
- Maintain and update technical documentation
- Participate in projects
- Develop processes, implement effective workflow and embrace best practices
- Potential on-call responsibilities, as assigned
- Be a supportive team member to others
- Provide redundancy and backup support for other team members
- All other duties as assigned
Additional proficiencies we seek:
- Strong computer skills, including Microsoft Office products (Teams, Outlook, Excel, Word, PowerPoint)
- CompTIA certification (preferred but not required)
- Strong verbal and written communications and time management skills
- Critical and analytical thinking skills
What we require:
- Relevant prior work experience
- Local travel between customer sites
- Mechanically inclined; ability to use hand tools and climb ladders
- Meet physical demands of the position including, but not limited to, the ability to lift and handle up to 45 pounds of materials, bend, stoop and stretch as required for placement and retrieval of materials or equipment on shelving, with or without reasonable accommodation
- Honesty, integrity, and the desire to contribute to and support a close-knit team
- Pre-employment drug screening required
- Pre-employment driver’s license and background checks required
DataServ is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable laws, including race, color, religion, national origin, ancestry, age, gender, marital status, military status, sexual orientation, disability, or medical condition.