What are the responsibilities and job description for the Technical Account Manager - US East position at dataiku?
Dataiku is The Universal AI Platform™, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge.
Technical Account Managers are highly experienced Architects who are comfortable with a very client facing role and who dedicate themselves to a small set of strategic clients, (~4 per TAM). They must be quick on their feet and able to put a positive spin on challenging customer situations, both in the boardroom with a client CTO and while sharing the command line with a client admin. They must be effective technically, both as communicators and doers. They must be capable of managing and maintaining a client relationship, while keeping a tight organizational watch over the technical aspects of their accounts.
How you'll make an impact
- Work with the Customer Success team and customers to jointly identify near and longer-term priorities and define the associated engagement plan
- Manage milestones with Customer Success Manager and customer and contribute to deliverables, provide regular status updates and proactively identify and mitigate issues/risks
- Centralize the technical information about clients and take part to the account strategy and with the other members of the account team
- Play an active role contributing to the growth and scalability of the Field Engineering team through robust documentation, continuous process optimization, and peers upskilling
- Work with Customer resources as a primary technical advisor, providing guidance and hands-on support on the following matters: Dataiku platform architecture (initial deployment, expansions), platform operations (upgrades), best practice related to Dataiku usage, security, data management, compute resources, ML-Ops, Monitoring, etc.
- Help clients troubleshoot the implementation of the product within their systems.
- Ensure that feature requests are effectively recorded and communicated to product and R&D
- Advise client tech leaders on choices around new companion technologies and tech strategies around Dataiku
- Support innovative approaches around Dataiku (edge computing, deep learning, advanced MLOps, for example)
What you'll need to be successful
- 7 years of experience in a customer facing technical role
- Comfort and confidence in client-facing interactions
- Ability to work both pre and post sale
- Strong Linux system administration experience including networking
- Experience with authentication and authorization systems like LDAP, Kerberos, AD, and IAM
- Hands-on experience with cloud based services like AWS, Azure and GCP
- Hands-on experience with the Kubernetes ecosystem for setup, administration, troubleshooting and tuning
- Experience with the Hadoop and/or Spark ecosystem for setup, administration, troubleshooting and tuning
How you'll stand out
- Experience with Python
- Some knowledge of Java, nice to have
- Some knowledge in ML Ops
What does the hiring process look like? #LI-Remote #LI-AN1
- Initial call with a member of our Technical Recruiting team
- Video call with the the USA TAM Director
- Technical Assessment to show your skills (Home Test)
- Debrief of your Tech Assessment with TAM Team members
- Final Interview with the Global VP of Field Engineering
The final compensation package for this role will be determined during the interview process and is based on a variety of factors, including, but not limited to, geographic location, internal equity, education, skill set, experience and training. Eligible roles may also be entitled to receive commission or other variable compensation through Dataiku's incentive compensation program.
Dataiku also offers comprehensive benefits, including stock options, medical, dental, and vision plans, flexible spending accounts, pre-tax commuter benefits, a 401k company match, paid vacations and sick leave, paid parental leave, employer paid disability coverage, and additional health and wellbeing perks and benefits. Dataiku reserves the right to amend or modify employee perks and benefits at any time.
US only national base pay ranges
$180,000 - $220,000 USD
Salary : $180,000 - $220,000