What are the responsibilities and job description for the Account Manager - US East position at blacklane?
Your Mission
As an Account Manager for the East & LATAM region, you’ll oversee a portfolio of Blacklane’s most strategic enterprise clients across Eastern North America and Latin America. You’ll be responsible for maximizing retention and growth, building strong partnerships, and ensuring clients receive world-class service tailored to their local and global needs.
This role blends autonomy and collaboration, offering the chance to make a direct impact in a diverse and fast-growing region.
Your Responsibilities
- Act as the main point of contact for enterprise clients across the East Coast and LATAM.
- Develop and execute strategic account plans to drive retention, growth, and client satisfaction.
- Identify upsell and cross-sell opportunities, including Electric Class and sustainable mobility solutions.
- Build and nurture long-term relationships with key decision-makers and stakeholders.
- Collaborate cross-functionally with Sales, Product, Operations, and Customer Experience to ensure seamless service delivery.
- Monitor account performance, analyze trends, and provide data-driven insights to inform strategic decisions.
- Represent Blacklane at industry events and client meetings, strengthening our visibility and partnerships.
About You
- 3–5 years of experience in B2B account management or enterprise client relations, ideally in travel, mobility, or hospitality.
- Proven ability to retain and grow strategic accounts through consultative partnership.
- Excellent relationship management, negotiation, and communication skills.
- Strong analytical mindset and ability to translate data into actionable insights.
- Results-oriented, proactive, and comfortable balancing client service with revenue goals.
- Fluent in English; Spanish or Portuguese proficiency strongly preferred.
- Experience with Salesforce or similar CRM tools preferred.
About Blacklane
Our mission is simple but powerful: to become the world’s leading premium, global chauffeur service. Operating in 50 countries, we reimagine chauffeur-driven rides by prioritizing reliability, innovation, and first-class service at every step. Blacklane is also at the forefront of sustainable mobility efforts, continuously working to reduce our operational impact on the planet.
Our Company Culture & Values
Blacklane has grown from a two-person startup in Berlin to a global team of over 300 people representing 54 nationalities. Our culture is powered by our commitment to three core values: Care, Drive and Excellence.
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Care - We are invested in each other's well-being and professional growth.
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Drive - We act with pace and determination. We are ambitious, committed to a growth mindset, and champion ownership and delivery.
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Excellence - We understand our customers so we can exceed expectations.
We support our people through initiatives like Employee Resource Groups (ERGs), mentorship programs that bring our values to life.
We welcome—and actively support—employees to create or join the communities that are important to them.
Why you should join Blacklane in the fast lane?
💸 401(k) with 1:1 employer match up to 5%
🛡️ Company‑paid life insurance coverage (50,000 USD)
🌴 20 vacation days per year, increasing with tenure
💪 Your Mental and Physical Health → No compromise with Nilo and Wellhub
🏢 Access to a co‑working spaces to connect with other Blacklaners; available in LA, Miami and NY
🎓 Continuous learning through LinkedIn learning and L&D budget
🚀 Fair pay and shared success through our VSOP program
🚘 Mystery Rides: Quarterly Voucher to enjoy personal trips around the world with Blacklane and experience our service from a guest’s perspective.
Do you have any questions or want to know more about our way of working? Feel free to contact us. We’re happy to connect!
We place great value on equal opportunities. Therefore, we welcome everyone to apply!
Salary : $80,000 - $110,000