Technical Product Owner

Technical Product Owner / Hybrid in Charlotte, NC / W2 ONLY

About our Customer & Role:

Our direct customer, a global Fortune 500 company & a leader in the Food Services industry is looking for a “Technical Product Owner (Integrations)”, who owns the product backlog and delivery for key centralized integrations, integration standards, and project-specific integrations that connect custom-developed enterprise applications and SaaS platforms. This role partners with Product Management and stakeholders to translate business needs into clear, technically actionable requirements, and ensures high-quality delivery through agile execution, testing, and release coordination.

Required Skills:

5 years of experience in an IT Product Owner, Technical Product Owner, Technical Analyst or similar role supporting custom application development, demonstrating a solid foundation in analyzing and interpreting business and technical needs.

Analytical Skills: Knowledge of database management systems (e.g., SQL Server, PostgreSQL) and experience writing basic SQL queries (including SELECT, JOIN, WHERE clauses) in a professional setting. Ability to collect, analyze, and interpret data to make informed decisions.

Communication & Organizational Skills:

Excellent verbal, written, and interpersonal communication skills to effectively communicate with business, customer, and technical audiences.

Organized and meticulous with the ability to manage competing priorities and coordinate, track, and complete deliverables in a timely manner.

Technology Familiarity: Preferred familiarity with AWS-native services and event-driven integration patterns.

Agile Methodologies: Experience with Azure DevOps, Agile methodologies, and Scrum practices to manage product backlogs and sprints.

Formal Training: Formal training or certification in Business Analysis, group facilitation, or project/product management is desired.

Responsibilities:

Facilitate and Align: Build understanding of a complex business environment and facilitate decisions across user groups. Serve as the primary liaison between engineering teams, SaaS partners, and leadership. Manage cross-team dependencies and communicate progress, risks, and decisions clearly and consistently.

Partner on Strategy: Collaborate with the Product Manager to shape integration priorities, contribute to the roadmap, and ensure backlog work aligns with product strategy and business outcomes.

Define Requirements and Specifications: Lead discovery and requirements elicitation. Produce and maintain backlog items with acceptance criteria and integration specifications such as process flows, data mappings, API/interface definitions, and event/message contracts. Own interface and event contract lifecycle, including versioning and backward compatibility. Maintain and evolve integration standards, templates, and reusable patterns.

Own Backlog and Agile Delivery: Own and continuously refine the integration backlog, prioritizing value and sequencing. Participate in agile ceremonies and day-to-day execution to drive predictable delivery across multiple concurrent efforts.

Drive Quality and Operational Readiness: Define and coordinate testing (functional and integration) and ensure documentation and runbooks are complete. Validate deliverables meet standards. Troubleshoot production issues and support escalations through resolution. Define non-functional requirements for integrations, including security, resiliency, and observability.

Coordinate Releases and Change Management: Plan and coordinate releases across internal teams and external partners; align timelines, manage risks/issues, and communicate tradeoffs and status throughout delivery.

Manage Team Capacity: Maintain visibility of supply vs demand across internal and contracted resources and align capacity to departmental priorities and delivery commitments.