Strategic Account Manager

About the team: The Account Management team is the cornerstone of DataDome, balancing business growth with customer centricity to drive retention, expansion, and long-term value.

You’ll be joining a dynamic group of four Account Managers based in NYC who are passionate about solving complex problems, meeting customers face-to-face, and representing DataDome at industry events. We thrive on collaboration and are committed to maximizing protection across every attack surface and every stage of the customer journey.

As we continue our global expansion, we're looking for an Account Manager to join our NYC team and contribute to our mission of delivering exceptional value and security to our customers. This role reports directly to the US Manager, Account Management, and supports a portfolio of high-impact accounts including: Best Western, AllTrails, Saks, Etsy, SoundCloud, Petco…

You will be more specifically responsible for

• Ensure our Customers achieve their objectives with The DataDome solution
• Drive the best customer experience as a trusted advisor throughout the Customer lifecycle
• Secure 100% of contracts’ renewals
• Trigger satisfaction to promote expansion opportunities
• Expand customers’ revenue through additional products and services

Your scope:

• Know your assigned accounts: understand their business, challenges, and objectives expected with bot protection
• Guide your customers through each step of DataDome's customer journey: trigger the right next steps to achieve value faster and align adoption with their internal goals and KPIs
• Build a solid base of reference-able users from your accounts and turn them into promoters and DataDome ambassadors
• Cultivate champions and engage them in co-writing customer stories, speaker engagements and sharing feedback and experience on peer to peer review sites (eg G2.com)
• Collaborate with Technical Account Managers to assess maturity of adoption, uncover blockers, and implement tailored action plans to increase platform utilization
• Anticipate any threats and risk zones that could prevent customers from achieving their goals, being satisfied or renewing their contract, and build a risk mitigation plan or escalate as needed
• Own the full renewal motion from discovery to negotiation and close—ensuring timely signatures and identifying upsell levers based on tangible customer value
• Own the full renewal and expansion motion—from discovery to negotiation and close—driving timely renewals and identifying upsell and cross-sell opportunities that deliver clear, added value to the customer.

It would be great if...

• At least 8 years in a business oriented and client facing position such as Account Management or Customer Success Management roles
• Proven experience handling complex negotiations
• Track record in achieving gross retention rate and exceeding net retention rate
• Previous experience in a B2B SaaS environment is mandatory
• Experience working with technical / corporate IT personas
• Bachelor’s Degree or equivalent experience

Bonus Points if you have...

• Experience in Bot Management or related technologies
• A background selling to Cybersecurity personas or within the Cybersecurity industry

What’s in it for you?

• Flex Life: Remote, hybrid, & in-office options, including working from our NY office, located in Soho $500 stipend to help you set up your ideal workspace
• Health Benefits: We offer medical, dental, & vision insurance options to keep you feeling your best
• A $100 annual allowance is provided for a leisure activity of your choice in Sports
• Professional Development: #Weaimhigh is part of our DNA, therefore we have invested in an internal Learning and Development platform and offer the opportunity to request additional training and support via your manager
• Events & Team building: #We care and we have fun! We organize Annual Company-Offsite, Events, Drinks, Winter Party, Lunch & Learns and much more are part of our Culture
• Parent Care: Gifts & care packages to celebrate growing families
• PTO: 20 paid time off days, 5 sick days and 2 floating holidays 12 national holidays
• 401 K eligibility matching

What are the next steps?

• A Talent Acquisition Manager will contact you for a first chat
• You will then meet with our US Manager, Account Management
• You will do a 1h work session on typical client situations the AM leads (an)other member(s) of the team
• You x Member of the leadership team - The closeness of the teams and a shared culture are central to DataDome’s success. You meet a member of our leadership team to make sure DataDome is the right setting for you to thrive
• You x The CEO - Let’s solidify it is a great fit for both!
• Welcome to DataDome!

DataDome stops cyberfraud and bots in real time, outpacing AI-driven fraud from simple to sophisticated across your sites, apps, and APIs. Named a Leader in the 2024 Forrester Wave for Bot Management, the DataDome platform is built on a multi-layered AI engine that focuses on intent, not just identity. Because it’s not about knowing who’s real, it’s about what they intend to do. With thousands of AI models that adapt to every fraudulent click, signup, and login, DataDome blocks fraud in less than 2 milliseconds, without compromising performance. DataDome is fully automated and integrates seamlessly into any tech stack. Backed by a 24/7 SOC team of advanced threat researchers, DataDome stops over 400 billion attacks annually. Experience protection that outperforms with DataDome.

DataDome is an equal-opportunity employer, and proud to be committed to diversity and inclusion. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.