What are the responsibilities and job description for the IT Support Technician Intern position at Datadog?
We're looking for IT support interns to join Datadog's Enterprise IT organization — the team responsible for managing the internal tools, systems, and services that keep Datadog running smoothly as we scale. As part of this team, you'll work alongside IT professionals to troubleshoot issues, support employee onboarding and offboarding, manage SaaS applications, and help maintain the infrastructure that internal teams rely on every day. This means providing excellent customer service to our employees to support thousands of endpoint devices such as macOS, iOS, Chrome OS and Windows. In addition, you will support software as a service (SaaS) solutions like Google Workspace, Slack, Zoom, Jamf, and more.
About The Role
The Enterprise IT Support team is responsible for the hardware and software that Datadog employees around the world use on a daily basis to successfully do their jobs.
As an Enterprise IT Support intern, you will combine theoretical learning at your school with practical, hands-on experience in our IT Support team. Over the course of your internship, you will progressively take on more responsibilities while helping ensure our ever-growing user base has everything they need to do their job.
At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them.
What You’ll Do:
Benefits and Growth:
This job is available in various departments within our company; to conform to US export control regulations, some of these roles may require candidates to be eligible for any required authorizations from the US government.
If possible, please apply using your personal email address instead of your university email address.
Datadog offers a competitive salary for this role and may include additional compensation elements. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, paid time off, and benefits related to traveling and relocation, if eligible.
The reasonably estimated yearly salary for this role at Datadog is:
$62,000—$62,000 USD
About Datadog:
Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Equal Opportunity at Datadog:
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
Privacy and AI Guidelines:
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.
About The Role
The Enterprise IT Support team is responsible for the hardware and software that Datadog employees around the world use on a daily basis to successfully do their jobs.
As an Enterprise IT Support intern, you will combine theoretical learning at your school with practical, hands-on experience in our IT Support team. Over the course of your internship, you will progressively take on more responsibilities while helping ensure our ever-growing user base has everything they need to do their job.
At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them.
What You’ll Do:
- Learn and assist in providing customer service and technical support for our employees
- Shadow and support laptop deployment as part of onboarding and refresh cycles
- Participate in new hire orientations to understand policies, best practices and services used within Datadog
- Assist with general ticketing, account management, and basic troubleshooting under supervision
- Help maintain hardware and software inventory
- Contribute to documentation creation and maintenance
- Observe and support unified communications setups in conference rooms and common areas
- Participate in team meetings and knowledge-sharing sessions
- Gain exposure to deployment and security-related projects
- Develop skills in various SaaS tools and IT workflows
- You are targeting a 2027 full-time start date
- You are in the process of receiving/have a degree in IT, Communications, or a related field; or have equivalent experience
- You are passionate about technology and eager to learn
- You love working in a team and helping people
- You have a basic understanding of computer hardware and software
- You are curious about how things work and enjoy problem-solving
- You want to gain experience in a fast-paced, high-growth startup environment
- You have a positive attitude and are ready to learn from experienced team members
- Familiarity with macOS, iOS, or other Apple devices is a plus
- Basic knowledge of Google Workspace or other SaaS applications is a plus
- You are available to work full-time from the Datadog Boston office from following period:
- June 1, 2026 - August 21, 2026
Benefits and Growth:
- Opportunities to work with teammates in-office and across the globe on meaningful challenges that will keep you thinking
- Intradepartmental mentor and buddy program for in-house networking
- In-person intern cohort and monthly company social events
- An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups)
- Relocation support and travel benefits
- Unlimited snacks and drinks in our office; catered lunches on Monday, Wednesday, and Friday
- Beautiful offices in convenient locations
This job is available in various departments within our company; to conform to US export control regulations, some of these roles may require candidates to be eligible for any required authorizations from the US government.
If possible, please apply using your personal email address instead of your university email address.
Datadog offers a competitive salary for this role and may include additional compensation elements. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, paid time off, and benefits related to traveling and relocation, if eligible.
The reasonably estimated yearly salary for this role at Datadog is:
$62,000—$62,000 USD
About Datadog:
Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Equal Opportunity at Datadog:
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
Privacy and AI Guidelines:
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.
Salary : $62,000