What are the responsibilities and job description for the NOC Tier I Technician position at DataBridge Sites?
Position Overview:
DataBridge Sites is looking for a Tier 1 NOC Technician with excellent troubleshooting skills to join an established Operations and Support team supporting our Colocation and Managed Cloud products.
Our mission is to provide 24x7x365 operational and administrative support to our customers and to manage all incoming and outgoing support requests related to the network and business infrastructure while working with internal and external customers and teams to drive and coordinate issues to resolution within defined SLAs. We aim to provide support by utilizing shift based work to facilitate continuous coverage at our Silver Spring, MD location.
Responsibilities
- Monitor systems, applications, and network-wide performance at a high level
- Investigate, troubleshoot, and triage production and non-production software, applications, services, and network issues
- Conduct Incident Management procedures and provide reports
- Comply with documentation and authorization requirements for configuration changes on validated systems
- Facilitate the exchange of information between Sales, Engineering, NOC, and Compliance teams
- Follow and further develop NOC policies and procedures
- Handling shipments (40lb ) boxes and racking servers
- Help plan shift priorities with NOC management during daily stand-ups.
- Identify, document, and track artifacts to assist with audits and locate relevant materials to ensure accurate record-keeping and compliance
Requirements
1 years of experience as a system administrator, cloud operator, network ops technician, or similar
- Experience identifying and troubleshooting layer 1 equipment
- Understanding of networking and experience troubleshooting network issues
- Experience using cloud systems and deploying instances in a cloud environment, especially experience using VMware vSphere
- Experience with ticketing systems in a multi team and multi division environment
- Experience interacting with customers on the phone, in person, or through tickets
- Excellent computer systems troubleshooting skills
- Excellent communication skills, both verbal and written
- Ability to be self-managing and self-starting, working independently on multiple tasks
- Ability to work on-site shifts in Silver Spring, MD.
- Ability to work alternate shifts as necessary to help cover vacations, illness, etc.
- Need to be able to pass standard background investigation
Desired/Optional skills while these are not required, having some/all of them will be a plus
- Experience with virtualization software such as VMware, Virtuozzo, KVM
- Experience with administering Windows Server 2016 or later, including Active Directory and IIS
- Experience with administering Linux, especially Ubuntu, CentOS, and Debian
- Experience with open source tools such as Ansible, Openstack, Proxmox, Observium, Netbox, Bind DNS, etc.
- Experience with commercial security, DR, and systems management tools such as Ivanti, Solarwinds, Zerto, Commvault, Veeam, etc.
- Experience with administering Atlassian products for knowledge and ticket management such as Confluence, Jira Service Management, and Statuspage.io
- Experience working in a validated environment (HIPAA/HITRUST, etc)
- Use and understanding of scripts to perform start/stop and new deployments of software on Windows and/or Linux systems
Education Requirements
- Certifications in VMware, Windows administration, or Linux administration are a plus