Managed Services Analyst (Remote)

As a Managed Services Analyst you will serve as a key connector between technical and business teams to ensure our cloud and managed services offerings are clearly defined, well-documented, and positioned for business success. By transforming complex technical input from engineering and operations into actionable documentation, you will ensure our internal teams have the resources they need to promote and deliver DataBank’s solutions confidently and efficiently. You will maintain the accuracy of our product catalog, support pricing initiatives, and identify opportunities to optimize business processes that drive profitable growth.

You will serve as a key connector between technical and business teams to ensure our cloud and managed services offerings are clearly defined, well-documented, and positioned for business success. By transforming complex technical input from engineering and operations into actionable documentation, you will ensure our internal teams have the resources they need to promote and deliver DataBank’s solutions confidently and efficiently. You will maintain the accuracy of our product catalog, support pricing initiatives, and identify opportunities to optimize business processes that drive profitable growth.

Responsibilities

• Product Documentation: Gather and synthesize detailed technical information from Engineering, Cloud, and Network Operations to write and maintain comprehensive documentation, including product datasheets, solution guides, FAQs, process guides, and internal knowledge bases.

• Sales Enablement Materials: Develop and refresh content to train and enable the sales team, partnering with relevant stakeholders for presentations, collateral, and internal product education.

• Product Catalog Management: Maintain the cloud and managed services product catalog with up-to-date features, specifications, and positioning to support sales and business initiatives.

• Pricing Support: Collaborate with Finance and Product Management to develop, review, and update product pricing, ensuring competitive, transparent, and accurate offerings.

• Process Improvement: Assess and refine documentation, operational, and go-to-market processes for efficiency and consistency across the organization.

• Competitive Intelligence: Monitor and analyze competitive products and pricing, providing actionable insights for product positioning and strategy.

• Cross-functional Collaboration: Serve as a connector between technical, product, finance, and sales teams to ensure knowledge sharing and coordinated execution.

• Support Strategic Initiatives: Contribute to new product launches and key projects through strong documentation and operational support.

Qualifications

• Bachelor’s degree in Business, Information Technology, Computer Science, or related field, or equivalent experience working with cloud/managed IT services.
• 3-5 years in a business operations, product management, technical marketing, or related function within cloud, IaaS, or data center environments.
• Deep understanding of cloud computing (IaaS, virtualization, storage, networking, managed services).
• Proven expertise in authoring technical documentation for audiences at all levels.
• Experience developing training content and sales enablement materials.
• Comfortable working with Finance and Product to support pricing activities.
• Strong analytical and critical thinking skills with attention to detail and accuracy in data analysis and financial modeling.
• Experience with CRM systems (Salesforce preferred), ERP systems, CPQ (Configure, Price, Quote) platforms, and deal desk operations including quote review and approval processes.
• Skilled at process improvement and operational best practices.
• Excellent collaboration and project management skills; experience working cross-functionally with technical and business stakeholders.
• Strong written and verbal communication abilities.
• Advanced proficiency with Microsoft Office Suite, Google Workspace, and documentation/collaboration tools (e.g., Confluence, SharePoint).
• Customer-oriented mindset and high attention to detail.
• Legal authorization to work in the U.S. is required.

Benefits

· Health, Vision, and Dental Insurance Packages

· Short-Term and Long-Term Disability Insurance

· Life Insurance

· 401k with company match

· 3 weeks' Paid Time Off and Paid Holiday