What are the responsibilities and job description for the Senior IT Service Management Specialist position at DATA INTENSITY LLC?
Plan and monitor IT change management initiatives. Identify and gather input from key stakeholders, document the change plan, and track continued progress. Conduct impact analysis and assess change readiness while working to minimize risk to the organization. Utilize IT service management frameworks (e.g., ITIL, Business Process Framework, COBIT, MOF) to standardize methods, procedures, and change models to implement change, and make the change management process more efficient. Provide input, document requirements, and support the design and delivery of training and communication programs.