Senior IT Specialist - Technical Support

Data Intelligence, LLC is seeking a highly qualified Senior IT Specialist – Technical Support to support one of our federal law enforcement clients. This role is responsible for implementing, maintaining, and supporting secure web service connections, data integration services, identity and access management (IAM) solutions, and secure file transfer capabilities that support mission-critical information sharing across criminal justice systems.

The ideal candidate will possess expertise in identity and access management, cloud technologies, secure web services, XML-based data integration, enterprise system administration, and customer support within a secure federal environment. This position may be performed remotely or onsite in Clarksburg, West Virginia.

Key Responsibilities

• Implement, support, and maintain secure web service user connections, data connections, and Secure File Transfer Protocol (SFTP) connections supporting enterprise data integration operations.
• Develop, maintain, and utilize ETL products and automated data integration tools that facilitate secure information sharing.
• Support internal and external customers by provisioning, authenticating, authorizing, and managing user access to applications, systems, and enterprise resources.
• Administer digital identities and associated user privileges using Identity and Access Management (IAM) principles and technologies.
• Manage day-to-day operational support for enterprise data integration services, including:
  • Troubleshooting system connectivity issues
  • Resolving XML schema errors
  • Managing server-side configurations
  • Supporting secure application deployments
• Deliver advanced technical support and exceptional customer service to participating Criminal Justice Agencies (CJAs).
• Develop, maintain, and update technical documentation, including:
  • Standard Operating Procedures (SOPs)
  • Technical documentation
  • Process workflows
  • White papers
  • Status reports
  • Dashboards
  • Program reports
• Track project milestones, deliverables, and operational metrics while providing recurring updates and reporting to leadership.
• Operate within the FBI CJIS Division's Scaled Agile Framework (SAFe) environment and actively participate in Agile Release Train (ART) activities.

Required Qualifications

Education

• Bachelor of Science degree in Information Technology, Computer Science, Information Systems, Cybersecurity, Software Engineering, or a related technical discipline.

Required Experience

Candidates must demonstrate experience in the following areas:

• Implementing and supporting enterprise web service connections and secure data integration environments.
• Configuration management and version control using:
  • Apache Subversion (SVN)
• Virtualization technologies, including:
  • Virtual Machines (VMs)
  • Virtual Desktop Infrastructure (VDI)
• Software development using:
  • Java
  • Python
  • C#
• Cloud architecture and administration, including:
  • FedRAMP-compliant Amazon Web Services (AWS)
  • Microsoft Azure
• Developing and troubleshooting software tools and utilities using:
  • Python
  • PHP
• Configuring and maintaining enterprise systems across:
  • Windows
  • Linux
  • Unix
• Database administration and development, including:
  • PostgreSQL
  • Linux SQL
  • SQLite
  • Oracle
• Configuring and implementing thin-client executable code utilizing SFTP for secure XML file transmission.
• Installing, configuring, and maintaining:
  • Security certificates
  • Encryption technologies
  • WSDL
  • WADL
  • Java KeyStore (JKS)
  • APIs supporting secure application deployment
• Developing and supporting web services using:
  • XML
  • JSON
  • RESTful APIs
  • SOAP
  • HTTP/HTTPS protocols
• Identity and Access Management (IAM) solutions, including:
  • User provisioning and deprovisioning
  • Authentication and authorization
  • Identity lifecycle management
  • Access reporting
• Single Sign-On (SSO), Access Management, or Federated Identity Management solutions.
• Federation technologies, including:
  • Security Assertion Markup Language (SAML)
  • Lightweight Directory Access Protocol (LDAP)
  • Public Key Infrastructure (PKI)
  • Microsoft Active Directory
• Encryption technologies and secure communications, including:
  • Key generation
  • Connection establishment and testing
  • Troubleshooting encrypted connections
  • Secure folder creation
  • PuTTYgen
  • Windows Secure Copy (WinSCP)
  • OpenSSH Keys
• Creating, maintaining, and troubleshooting Secure File Transfer Protocol (SFTP) data connections.
• Providing advanced technical support in enterprise production environments.

Preferred Qualifications

• Experience supporting federal law enforcement or criminal justice information systems.
• Familiarity with FBI Criminal Justice Information Services (CJIS) environments.
• Experience supporting enterprise identity management and secure information sharing initiatives.
• Experience working within a SAFe Agile environment.
• Strong customer engagement and technical support experience working directly with external government stakeholders.

Security Clearance

• Active Top Secret Clearance is required.
• Candidates must be able to maintain the required security clearance throughout employment.

Why Join Data Intelligence, LLC?

At Data Intelligence, LLC, we deliver innovative technology solutions that strengthen national security and public safety. Our professionals work alongside federal agencies to modernize enterprise systems, improve secure information sharing, and support mission-critical operations. We foster a collaborative culture built on technical excellence, integrity, innovation, and continuous professional growth while making a meaningful impact on the nation's law enforcement community.