Integration Support Specialist - Part-time

Integration Support Duties and Responsibilities:

Core Support Responsibilities

• Monitor inbound support tickets and tag/triage integration-related items

• Shadow integration implementation projects (Workday, iCIMS, UKG, Greenhouse, etc.)

• Assist with test order reviews, error tracking, and issue resolution

• Attend internal and external integration meetings as needed for exposure

• Use Asana to track tasks, organize client deliverables, and monitor integration timelines

• track tasks, organize client deliverables, and monitor integration timelines

Process & Documentation Support

• Help build how-to documents and internal playbooks for each ATS platform (in progress and needed)

• Document recurring issues, known platform limitations, and workaround procedures

• Update or standardize internal processes (e.g., intake templates, testing protocols) for scale and consistency

Progressive Ownership Responsibilities

• Assist with client configuration file setup and mapping alignment (with oversight)

• Begin managing low-risk config changes and enhancement requests

• Own follow-ups on assigned tasks and keep timelines visible in Asana/Hubspot

• Eventually manage full lifecycle of simple integrations under guidance

KNOWLEDGE, SKILLS AND EXPERIENCE:

Required: 2 years of Helpdesk/Engineer experience

Education: High School Diploma or GED, or equivalent

Required knowledge of:

• Microsoft Office products (Outlook, PowerPoint, Word, and Excel)

• Ability to handle stressful, rapidly changing situations involving customers
• Ability to simultaneously handle multiple customer requests and deadlines
• Excellent verbal and written communication skills with the ability to communicate at all levels of leadership with a client organization; up to and including the CEO
• Effective problem solving and analytical skills
• Agility in thought to act on information quickly and make sound decisions to protect our clients’ and the Data Facts’ brand
• Sense of urgency to meet client expectations
• Ability to thrive in a dynamic team environment, as well as act independently

KNOWLEDGE, SKILLS AND EXPERIENCE:

Required: 2 years of Helpdesk/Engineer experience

Education: High School Diploma or GED, or equivalent

Required knowledge of:

• Microsoft Office products (Outlook, PowerPoint, Word, and Excel)

• Ability to handle stressful, rapidly changing situations involving customers
• Ability to simultaneously handle multiple customer requests and deadlines
• Excellent verbal and written communication skills with the ability to communicate at all levels of leadership with a client organization; up to and including the CEO
• Effective problem solving and analytical skills
• Agility in thought to act on information quickly and make sound decisions to protect our clients’ and the Data Facts’ brand
• Sense of urgency to meet client expectations
• Ability to thrive in a dynamic team environment, as well as act independently

This position supports the Integration efforts of the HRIS platforms of our client companies with the platforms used by Data Facts and its partners. Having a positive helpful attitude with a heavy focus on customer service to both Data Facts employees and external customers.