Sales Support Representative

Reports to:

Sales Support Supervisor

Location:

Miami, USA

Function:

Sales

Direct Reports:

No

For nearly 30 years, DASI has been in the business of providing comprehensive aircraft inventory support for airlines, MROs, OEMs, and distributors. Headquartered in Miami, Florida, with service centers in London and Singapore, DASI is a truly global partner, serving customers’ parts and inventory needs in more than 140 countries.

DASI is embracing the potential of online sales and their digital marketplace, which has been growing exponentially and has tremendous potential with the right technology team in place to support and take it to the next level. 

Purpose:

At DASI, the role of the Sales Support Representative is to perform the operational and administrative functions of the order processing department as well as support our web purchasing customers.
 

Key accountabilities:

• Enter purchase orders.
• Assig product number and set up all new products within product database.
• Assist customers with inquires on past orders.
• Process exchange orders.
• Review and update customer accounts.
• Listen to customers’ questions and concerns and provide answers or responses.
• Provide solutions to customer’s problems through phone, email, or in person.
• Print shipping labels and generate billing invoices, as needed.
• Handle special requests from marketing and/or special-order entry functions, such as internet orders.
• Assist web buying customers through outbound calling and registering.
• Work proactively at all times to maintain customer relationships.
• Perform Customer Care Surveys.
• Perform all other duties as assigned.

Key skills and competences:

• Ability to work well under pressure, to adhere to deadlines, and the ability to be flexible.
• Ability to work well in a team and cross functional collaborative environment.
• Solid computer, organizational, and problem-solving skills.
• Develops collaborative working relationships.

Experience and qualifications:

• High School Diploma or equivalent is required.
• Has Aviation Purchase Order processing experience.