EDI & IT Support Specialist

🌐 EDI & IT Support Specialist

Compensation: Up to $95,000 USD annually, based on experience

Do you love solving data challenges and ensuring seamless communication between businesses? Are you fluent in EDI and comfortable diving into SQL to make things work? If so, we want you to join our team as an EDI & IT Support Specialist.

This role puts EDI front and center—you’ll onboard clients, manage transaction sets, optimize data flows, and support critical integrations. Alongside EDI, you’ll also provide Tier One IT support to keep our team productive and our systems running smoothly.

What You’ll Do

🔄 EDI Support (Primary Focus)

• Lead onboarding for new EDI clients, including configuration, mapping, and testing.
• Manage daily EDI processes, troubleshoot issues, and ensure uninterrupted data flow.
• Work with SQL databases to query, analyze, and resolve transaction-related issues.
• Collaborate with internal teams and external partners to deliver reliable integrations.
• Continuously review workflows and recommend improvements.

💻 IT Support (Secondary Focus)

• Provide Tier One support via phone, email, and ticketing system.
• Troubleshoot hardware, software, and network issues; escalate when needed.
• Handle user onboarding/offboarding with account, license, and credential setup.
• Configure and support workstations, printers, and mobile devices.
• Maintain IT checklists, documentation, and troubleshooting guides.

What We’re Looking For

Education & Experience

• High school diploma or equivalent (required); bachelor’s degree in IT, Computer Science, or related field preferred.
• 3 years of professional EDI experience (Ramp Systems EDI required).
• SQL experience required - ability to write queries, analyze data, and troubleshoot issues.
• 2 years of IT support experience with hardware/software troubleshooting.
• IT certifications (A , Network , etc.) are a plus.

Technical Skills

• EDI mapping and warehousing and transportation transaction set expertise (required 3 years).
• Hands-on experience with Ramp Systems Interchange software (required 2 years).
• Hands-on experience with 1EDI HQ software (preferred).
• Experience with REST APIs and web services (preferred).
• Proficiency with Microsoft Office, Windows 10/11, and O365.
• Understanding of Active Directory, user management, and basic networking (DNS, routing, IP troubleshooting).

Personal Qualities

• Strong problem-solving skills with a proactive independent, “get it done” mindset.
• Ability to manage multiple priorities without sacrificing accuracy.
• Clear communicator with both technical and non-technical audiences.
• Dependable, detail-oriented, and collaborative.

Why You’ll Love This Role

• EDI is #1: Be the go-to expert for client integrations and data flow.
• Up to $95,000 annually: Competitive pay based on your experience.
• Skill Growth: Expand your EDI expertise while sharpening your IT skills.
• Team Culture: Work in an environment that values collaboration, innovation, and results.

👉 If you’re an EDI professional with SQL skills who also enjoys supporting IT needs, we’d love to meet you. Apply today and help us keep the data flowing.

• Competitive Pay
• 401(k)
• Medical, Dental and Vision Insurance Package
• Disability and Life Insurance Package
• Paid Time Off and Holidays

Equal Opportunity Employer - Minority / Female / Veteran / Disabled

Salary : $75,000 - $95,000