What are the responsibilities and job description for the Client Services Manager position at Dart Appraisal?
Client Services Manager
About Us: Dart Appraisal is a dynamic and innovative company that improves the appraisal management process for our partners. We have been in business for 32 years and are dedicated to delivering excellence in all aspects of our business including lenders, appraisers, home buyers and team members. Job Summary: We are seeking an experienced Client Services Manager to oversee the process and ensure we deliver of exceptional customer service to our clients. The ideal candidate will have strong communication skills, a customer-focused mindset, and the ability to manage multiple tasks efficiently.
Key Responsibilities:
• Develop and foster relationships with clients and seek ways to exceed client expectations. • Understand client needs and advocate for their interests within the organization.
• Monitor and analyze client performance metrics, trends, and feedback to recommend service improvements for internal thinktanks and client dashboards.
• Ensure the delivery of high-quality services through the development and implementation of best practices in client engagement, communication, and support.
• Address and resolve all inquiries and issues are addressed promptly and professionally.
• Proactively identify potential issues and implement solutions to mitigate client dissatisfaction
• Track key performance indicators and prepare reports for management on departmental performance and client satisfaction.
• Conduct regular team meetings to maintain workflow prioritization.
• Foster a positive and collaborative work environment that encourages teamwork, open communication, and professional growth.
Education and Skills:
• Bachelor’s degree preferred.
• 1-2 years of client services, account management, or customer service experience in a professional environment; mortgage or appraisal industry experience strongly preferred.
• Excellent computer skills and O365 experience
• Strong problem solving skills and analytical skills
• Competence in written as well as verbal communication
• Team player/motivator
• Keen eye for detail/accuracy www.dartappraisal.com
• Sense of urgency and ability to prioritize
• A commitment to quality work, done on a timely basis is critical
To apply, please submit your resume and a cover letter detailing your relevant experience and qualifications to careers@dartappraisal.com Please include the job title in the subject line. Dart is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.