Dispensary Manager

Position Summary:

Dark Horse Dispensary is seeking an experienced, disciplined, and results-driven Store Manager to lead daily retail operations, ensure strict inventory control, and drive consistent sales growth.

This is a high-accountability leadership role responsible for full store execution. The ideal candidate is hands-on, detail-oriented, and capable of managing inventory, team performance, and store KPIs with precision.

The Store Manager is expected to take ownership of store performance, maintain operational excellence, and provide clear, data-driven reporting to ownership.

Key Responsibilities

1. Store Operations

Oversee all daily dispensary operations in alignment with company standards

Enforce opening/closing procedures with full accountability

Ensure store cleanliness, organization, and operational readiness at all times

Execute operational tasks, audits, and reporting accurately and on schedule

2. Cash Handling & POS Oversight

Oversee all cash handling procedures including drawer counts and reconciliations

Ensure accuracy in all POS transactions, refunds, and adjustments

Maintain strict cash controls and enforce loss prevention standards

3. Inventory Management & Loss Prevention (CORE FOCUS)

Maintain accurate, real-time inventory across POS and state systems (METRC)

Conduct cycle counts, audits, and reconciliations regularly

Investigate and resolve discrepancies immediately

Manage receiving, storage, stock rotation, and product lifecycle

Prevent shrinkage, overstocking, and aging inventory

Analyze product movement and optimize inventory levels based on performance

4. Store Performance & KPIs (CRITICAL)

Own and drive key metrics including:

Daily/weekly/monthly sales

Average ticket size

Conversion rate

Product velocity & sell-through

Margin performance

Identify underperforming categories and implement corrective strategies

Drive upselling, cross-selling, and revenue growth initiatives

5. Merchandising & Sales Execution

Execute pricing, promotions, and visual merchandising strategies

Ensure all in-store and online menus are accurate and aligned

Coordinate product placement based on performance and demand

Support brand activations and vendor promotions

6. Team Leadership & Accountability

Lead, train, and supervise budtenders and staff

Enforce professionalism, discipline, and performance standards

Create efficient staff schedules aligned with business demand

Hold team accountable for sales performance, behavior, and policy adherence

Support hiring, onboarding, and ongoing development

7. Customer Experience

Ensure exceptional, consistent customer service

Maintain strong floor presence during operating hours

Resolve customer concerns professionally and efficiently

8. Compliance & Security

Enforce all NY OCM regulations and company policies

Ensure ID verification, transaction compliance, and security protocols

Maintain inspection readiness and accurate documentation at all times

9. Reporting & Communication (NON-NEGOTIABLE)

Submit weekly performance reports to ownership, including:

Sales performance

Inventory status & discrepancies

KPI tracking

Action plans for improvement

Communicate issues proactively and in a timely manner

10. Marketing & Online Execution

Maintain accurate online menus, pricing, and promotions

Support in-store marketing initiatives and campaigns

Coordinate with brands on promotions and product launches

What We’re Looking For

A self-directed leader with strong execution and follow-through

High level of ownership, accountability, and attention to detail

Strong understanding of retail KPIs, margins, and inventory planning

Ability to manage operations independently without constant oversight

Why Join Dark Horse Dispensary

High-impact leadership role with real operational ownership

Direct collaboration with ownership

Opportunity to drive measurable business growth

Long-term career growth within a scaling organization

If you are a disciplined, results-driven retail professional with strong operational and leadership capabilities, we encourage you to apply.

• Must be 21 years of age or older.
• Bachelor’s degree.
• 5 years of leadership experience in a high-volume retail sales environment.
• Proven track record of developing talent.

Qualifications & Experience:

• 3 years of retail management experience (cannabis preferred)
• Strong inventory management and operational experience
• Experience with POS systems (Alleaves preferred) and METRC
• Knowledge of New York cannabis regulations (OCM)
• Strong analytical, leadership, and communication skills
• Ability to perform in a fast-paced, compliance-driven environment
• Experience working in a retail environment with inventory including some sort of regulated product (e.g., alcohol, pharmaceuticals, perishables, etc).

Overall: Mid-level (2-5 years) or higher

Cannabis industry: Some (1-2 years) or higher

At Dark Horse we believe cannabis should be easy to understand safe to purchase and enjoyable to use. Born in the heart of Albany our mission has always been simple bring premium lab-tested cannabis to the community with honesty transparency and true local care.

We started Dark Horse as a small passionate team determined to change how people experience cannabis. What began as a vision to build a trusted licensed dispensary in Albany has grown into one of the best cannabis stores in Albany known for quality products reliable service and a warm customer first environment.

As a local cannabis company we work directly with approved growers and brands across New York. Every flower edible, vape, and concentrate on our shelves goes through strict quality checks. We don’t rush the process we choose only products we would confidently use ourselves.

Whether you are stepping into the world of cannabis for the first time or you already know exactly what you are looking for our team is here to guide you. We take pride in offering personal recommendations clear product education and a no-pressure shopping experience. At Dark Horse we want our customers to feel safe informed and valued. That’s why many locals call us the best dispensary in Albany and trust us as their go to spot for recreational cannabis in Albany NY.

Compensation & Benefits:

• $48,000 annual salary
• Performance-based incentives (based on store KPIs and inventory accuracy)
• Company-provided health insurance
• Employee discounts
• Paid time off
• Growth and advancement opportunitiesProduct discounts
• Best-in-class industry experience
• Flexible scheduling