NRO Transition Supervisor

Job Overview

The Supervisor is primarily responsible for all aspects related to transitioning New Restaurant Openings, (NROs), from construction to operations. The Supervisor monitors and supports the implementation of processes, procedures, tools, and infrastructure related to various new restaurants projects. They also incorporate feedback from Development Leaders, Construction Project Managers, Capital Purchasing Leaders, Licensing peers, Operations Leaders and Facility Managers to develop actionable improvement plans for our NRO processes. Serve as the conduit and expert to elevate our transition from construction through permit close out, licensure procurement, punch list completion, equipment start up, inventory stocking and hiring to optimize new restaurant openings.

Roles And Responsibilities

• Primary New Restaurant Opening Support contact and support person for new restaurant management teams
• Develops and then coordinates efforts to maintain and update all reference materials including storage schematics, reference guides, and ensure timely delivery to operations teams
• Leads efforts with Sr. Operations Leaders and key RSC Department heads, and other partners to ensure alignment and consistency of best practices for NROs
• Leads the process to evaluate, gain alignment, and implement all process improvement recommendations for complex construction completion processes as well as turnover and start up procedures of new restaurants to largely new Operations teams
• Provides feedback from operations to design and construction teams on process or design elements that need alteration with a bias to cost effective improvement and “need” versus “want”.
• Develops material content and processes and conducts pre-opening conference calls with Operations Leaders to review the permit and licensing completion, guest ready turnover and opening processes and support structure
• Responsible for designing, developing and maintaining operations reference guides for new restaurants
• Coordinates completion of all stages (ie liquor, health, low voltage, business license) needed to obtain certificate of occupancy
• The Supervisor’s project management involvement commences about the 25th week of construction (aka 4-6 weeks prior to turnover), well prior to turnover and ends at turnover to Facility Manager with the bulk of effort being ~12 weeks (the 4 weeks prior to turnover, the 4 weeks between turnover and opening and the 4 weeks following opening)
• Supports Construction Project Manager by trouble shooting construction related issues once turned over to operation, managing all warranty calls and driving trades to completion for warranty calls or additional construction related requests (not including punchlist)
• Tracking open items, dispatching to vendors (as needed), follow up routinely through completion
  
  

Required Technical Skills

• Strong knowledge of construction terms
• Demonstrated project management experience through a combination of internships, education and/or work experiences
• Strong knowledge of restaurant operations
• Desire for professional growth in the Construction, Facility Maintenance and/or Development
• Proven experience working cross-functionally
• Proficient with Microsoft Office: MS project, MS Teams, Word, Excel and PowerPoint and ability to learn/use database tech
  
  

Required Education

• Bachelor’s degree in Construction, Business, Management, Operations Management or related field or relevant work experience
  
  

Other Key Qualifications

• Excellent verbal and written communication skills
• Ability to communicate and present to leaders at all levels in the organization
• Ability to track multiple projects simultaneously, excellent organizational skills
• Ability to express ideas logically, precisely, persuasively and exercise sound business judgement
• Ability to analyze situation and documents, identify opportunities for improvement, develop recommendations and implement
• Self-motivated, independent and ability to adapt to changing business environments
  
  

Preferred Skills And Experience

• Certification in Project Management (PMP)
• Previous experience with Lucernex
• Previous experience developing policies and procedures
• Previous experience writing/composing technical materials (e.g., reference manuals, procedural manuals)