What are the responsibilities and job description for the Credit Card Specialist position at Darden?
Job Overview
The Credit Card Specialist supports the accurate processing and reconciliation of consumer credit card transactions. This entry-level role assists with researching payment activity, responding to credit card disputes, addressing restaurant inquiries, and supporting refund and vendor check processing. This role is responsible for conducting standard account reconciliations, examining discrepancies in transactions, and collaborating with restaurant operators to ensure that accounting procedures and policies are properly adhered to. The Credit Card Specialist may also assist with process improvement initiatives and support ad hoc requests as needed.
This role is ideal for candidates looking to build a foundation in accounting, payments, and financial operations within a fast paced, high volume environment.
Roles And Responsibilities
Accounting & Reporting
The Credit Card Specialist supports the accurate processing and reconciliation of consumer credit card transactions. This entry-level role assists with researching payment activity, responding to credit card disputes, addressing restaurant inquiries, and supporting refund and vendor check processing. This role is responsible for conducting standard account reconciliations, examining discrepancies in transactions, and collaborating with restaurant operators to ensure that accounting procedures and policies are properly adhered to. The Credit Card Specialist may also assist with process improvement initiatives and support ad hoc requests as needed.
This role is ideal for candidates looking to build a foundation in accounting, payments, and financial operations within a fast paced, high volume environment.
Roles And Responsibilities
Accounting & Reporting
- Assist with updating and recording credit card settlements and related fees, including chargebacks and refunds, in accordance with established procedures and timelines
- Prepare journal entries and account reconciliations, ensuring accuracy and consistency
- Identify and research discrepancies, escalating variances promptly to management or senior team members
- Partner with restaurant teams and internal departments to help resolve credit card payment-related issues
- Respond to inquiries and provide clear, professional communication regarding credit card processes and transaction activity
- Support the accurate recording of settlements and costs in the financial statements in compliance with internal controls and SOX requirements
- Follow established controls over systems, processes, and financial reporting
- Comply with Payment Card Industry (PCI) guidelines related to assigned credit card responsibilities
- Support restaurants and business partners with credit card acceptance questions and basic troubleshooting
- Participate in refund processing and check printing requests
- Assist with special projects, process improvement initiatives, and department priorities led by management
- Support cross-training efforts and provide backup coverage as needed
- 2 to 3 years of accounting experience or equivalent education and experience
- Proficiency in Microsoft Office applications, particularly Excel and Word
- Familiarity with accounting systems and financial reporting tools (Oracle experience preferred)
- Basic understanding of accounting processes, procedures, and best practices
- Ability to work with large data sets and high-volume transactions
- Experience supporting restaurant operations is a plus
- Associate or Bachelor’s degree in Accounting, Finance or Business
- Strong attention to detail, accuracy, and follow-through
- Ability to work in a fast-paced environment and meet deadlines with minimal supervision
- Excellent verbal and written communication skills
- Strong customer service and professional phone etiquette
- Effective critical thinking skills and the ability to analyze financial data
- Collaborative mindset and ability to build strong working relationships