What are the responsibilities and job description for the Customer Service - Product Information Specialist position at DAP?
DAP is currently looking to hire Product Information Specialist.
Responsibilities
- Provide technical expertise to customers, sales reps, and internal staff in area of proper product usage/application.
- Arrange for customer reimbursement for defective products, assist in rectifying customer complaints, and arrange for investigations on specific user complaints.
- Provide technical advice to customers Respond to phone, email, chat, and faxed inquiries regarding ‘how to use’ DAP products correctly.
- Advise customer on how to correct the misuse of DAP products. Supply technical data sheets, verbal advice, and safety data sheets to customers.
- Respond to written, electronic and faxed correspondence regarding technical advice and user dissatisfaction. Provide product use referrals (i.e., specify the correct product for architects, engineers, contractors, and end users).
- Rotating Saturday on Call Phone Support On-Call phone support. Each TCSR will be included in the standard rotating schedule with the requirement to provide on-call support (remotely) one Saturday each quarter. Saturday assignments will be posted on a quarterly schedule, once published any changes require 24-hour notice and management approval.
Requirements
- Educational requirements are High School Diploma or bachelor's degree.
- 0-3 years' experience in customer service.
- Comfortable working in a fast-paced environment, multitasking is essential.
- Industry experience and product knowledge a plus.
- Knowledge of SAP system preferred but not required.
- Strong interpersonal, conflict resolution, and written and verbal communication skills.
- Ability to work effectively in stressful situations.
- Detail oriented service and mature attitude when dealing with customers.
Benefits:
- Medical, Dental and Vision Insurance
- Company Provided Life Insurance
- Paid Time Off (PTO)
- Company-paid short-term and long-term disability
- 401(k) plans
- Employer-funded pension plan
- Tuition Reimbursement
Pay Range
- $19 - $22 per hour.
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.
You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores. DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.
At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers. Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP’s history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.
Salary : $19 - $22