What are the responsibilities and job description for the Customer Service Specialist - TS/SCI w/Poly position at General Dynamics Information Technology and Careers?

Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Customer Service Specialist II

Seize your opportunity to make a personal impact as a Customer Service Specialist II supporting our client. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. As a Customer Service Specialist II you will help ensure today is safe and tomorrow is smarter. Our work depends on Customer Service Specialist II joining our team to provide support via the telephone, chat, and/or email to our customers and/or technicians to ensure tickets are tasked and routed to the correct queues.

Validates work request for completeness, accuracy, compliance to established standards. Verifies appropriate work authorization has been obtained by the client and company. Gathers and enters information into databases in accordance with established procedures

HOW A CUSTOMER SERVICE SPECIALIST II WILL MAKE AN IMPACT

Provides support via the telephone, chat, and/or email to our customers and/or technicians to ensure tickets are tasked and routed to the correct queues.

Validates work request for completeness, accuracy, compliance to established standards.
Prioritize and assign daily work/tasks based on remaining SLA times, priority tasking, and first-in, first-out.
Escalate problems or tickets to higher level management when required and/or necessary.

WHAT YOU’LL NEED TO SUCCEED:

Education: High School Diploma/GED
Required Experience: 1 years of related experience

Security Clearance Level: TS/SCI w/Poly
Required Skills and Abilities: communication and problem solving
Location: On Site
US Citizenship Required
Shift: Monday-Friday 10am-6pm

GDIT IS YOUR PLACE:

401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from

#GREENWAY

#ITPolyMD

#IntelligenceEngineered

#MD_2026Alumni

Work Requirements

Years of Experience

1 years of related experience

may vary based on technical training, certification(s), or degree

Certification

None - None - None

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely hourly rate for this position is between $33.15 - $44.85. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Salary : $33 - $45

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Customer Service Specialist - TS/SCI w/Poly

What are the responsibilities and job description for the Customer Service Specialist - TS/SCI w/Poly position at General Dynamics Information Technology and Careers?

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