What are the responsibilities and job description for the IS Support Specialist position at Danos?
Danos Expectation:
The IS Support Specialist provides front-line technical support to end users, resolving issues, escalating as needed, and supporting the setup and maintenance of workstations, applications, and network resources to ensure reliable and secure systems.
Responsibilities:
- Manage and resolve service requests through the helpdesk ticketing system.
- Provide technical support in person, remotely, and by phone.
- Set up and support user accounts, workstations, hardware, phones, and applications.
- Support mobile devices (iOS and Android), printers, and basic network connectivity.
- Maintain IT asset inventory, documentation, and network records.
- Collaborate with internal teams and report potential security concerns.
- Travel as needed and perform additional duties as assigned.
Qualifications:
- 6 months of helpdesk or IT support experience (1 year preferred).
- Associate or bachelor's degree in Information Systems, Computer Science, or related field, or equivalent experience.
- Basic networking knowledge and proficiency with Windows OS and Microsoft Office.
- Experience supporting iOS and Android devices.
- Strong customer service, communication, problem-solving, and teamwork skills.
- Flexibility to adapt to changing priorities, travel, and participate in on-call rotation.
- Ability to pass a background check and drug screen.