Customer Service Representative

Come Join our office team at Danmar Products - Equipping People. Enhancing Lives.

Danmar Products is a manufacturer for special needs equipment. Helmets, other protective headgear, supportive/positioning aids, and swim aids for recreation and therapy are all our areas of expertise. We also manufacture wrestling headgear. https://www.danmarproducts.com/.

Come work for a company where not only products make a difference in someone's life, but the customer service team behind them! M-F 8am-4:30pm. This job has full time or part time offering/flexibility within business hours.

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

Manage incoming calls
Generate quotes, input orders
Navigate Salespad and Microsoft GP for various administrative tasks
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Skills

Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree
Job Type: Full-time

Salary: From $17.00 per hour - negotiable depending on education/experience

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Paid time off
Profit sharing
Tuition reimbursement
Vision insurance
Schedule:

8 hour shift
Day shift
Monday to Friday
Supplemental pay types:

Bonus pay
Ability to commute/relocate:

Ann Arbor, MI 48103: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location