Customer Service Advocate

To support our growth, we are looking for a customer service advocate to join our team in Shakopee, MN. This role plays a critical part in ensuring our customers’ interactions with Daniels Health are seamless – from communicating to scheduling, issue resolution and fact-finding; you will do it all!

An essential service provider to Healthcare, Daniels Health was founded with the vision of making healthcare safer – and for the last 20 years in the United States we have achieved this through innovative safety products and clinically-focused waste services that lead the industry. This is our “why”, our “how” is delivering the highest standard of service we can; you will be joining a team passionate about service excellence. 

• Communicate with clinical and support contacts via phone and email to address inquiries, resolve issues, and manage scheduling and stock updates
• Handle customer complaints and requests in Salesforce with accurate documentation and timely escalation
• Maintain and update inventory, filing, and database systems using both manual and digital processes
• Collaborate with production and transport teams to ensure efficient deliveries, including creating manifests and distributing process documents
• Monitor stock inventory and generate waste transfer documentation for facility transport
• Support truck routing and rerouting, and coordinate account changes across billing, sales, and logistics departments
• Produce reports for leadership and continuously seek improvements to administrative workflows
  

• Minimum 2 years of customer service experience in manufacturing, transportation, retail, or hospitality setting
• Strong relationship-building skills with a friendly, approachable demeanor that enhances customer trust
• A collaborative team player who can inspire and support colleagues across departments
• Technically proficient with Microsoft Office; experience with Salesforce and ERP systems is highly valued
• Excellent written and verbal communication skills, with strong attention to detail and documentation discipline
• Flexibility to work weekends, holidays, or varied hours based on production needs, and a mindset for continuous process improvement
  

• Job Stability – As an essential service to healthcare, Daniels Health is non-seasonal and recession-proof
• Comprehensive Benefits – Medical, Dental, and Vision Insurance effective on Day One; Paid Short-Term Disability; Company-sponsored Life Insurance; Voluntary Long-Term Disability and Accident Insurance
• 401K Matching Plan – 50% employer match on up to 6% contribution (up to 3% employer contribution) with a 5-year vesting schedule and no waiting period on the match
• Permanent Position – Full-time, 40 hours per week with long-term career potential
• Mission-Driven Work – Be part of a company that’s making healthcare safer and more sustainable through innovative waste management solutions
• Growth & Development – Opportunities to expand your skills in leadership, data analysis, and cross-functional collaboration within a supportive and evolving organization
  

If you're looking for a stable, mission-driven role where your leadership makes a real impact, we’d love to hear from you. At Daniels Health, you’ll be part of a team that values safety, innovation, and people. Apply today and take the next step in your career with a company that’s transforming healthcare waste management for good.