CSR SPECIALIST

Description

This individual will effectively handle inbound contacts via phone, email, or electronic means in a business-to-business environment as needed. This passionate customer service professional will build strong relationships with customers and internal team members and act as a liaison between customers, dealers, carriers, sales, operations, and other internal functional teams. Additionally, this self-motivated candidate will research, investigate, coordinate, and resolve customer concerns regarding invoicing, EFT, or billing needs and work collaboratively and dynamically in a cross-functional manner to creatively solve complex problems and deliver exceptional service.

Responsibilities

• Provide timely and accurate information to incoming customer order status and product knowledge requests
• Address customer complaints by determining the root cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure the resolution
• Process customer orders, changes, and returns according to established department policies and procedures
• Work closely with production to ensure proper order scheduling.
• Work closely with the accounting department to resolve disputed credit items
• Provide timely feedback to the company regarding service failures or customer concerns
  
  

Requirements

• Strong oral and written communication skills
• Ability to actively listen and adapt to a variety of characters
• Enthusiastic, positive attitude
• Ability to multi-task, prioritize, and manage time effectively
• Works well under pressure and remains calm in difficult situations
• Detail-oriented
• Intermediate knowledge of MS Excel, Word, Outlook
• 1 years of proven experience in Customer Service or a related field