What are the responsibilities and job description for the Customer Success Manager position at Danfoss?
The Impact You'll Make
Now is a great time to join our Danfoss Power Solutions Team! We are currently seeking an experienced Customer Sucess Manager to lead a focused, effective team centered around providing superior service and support for our customers in the Data Center market. This position will help define and execute processes meant to keep response to customer quick, accurate and professional. They will manage a global team composed of customer service representatives and rapid response coordinators and will work as part of a broader commerical facing team. This role will report to the Senior Director of Data Center Sales and Application Engineering and be a part of the leadership team helping set direction and create a stonger, more nimble team to drive our success. This is a remote role and requires 15-25% of domestic and international travel, it is preferred that this role sits in the Eastern Time Zone.
What You’ll Be Doing
If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.
Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.
Now is a great time to join our Danfoss Power Solutions Team! We are currently seeking an experienced Customer Sucess Manager to lead a focused, effective team centered around providing superior service and support for our customers in the Data Center market. This position will help define and execute processes meant to keep response to customer quick, accurate and professional. They will manage a global team composed of customer service representatives and rapid response coordinators and will work as part of a broader commerical facing team. This role will report to the Senior Director of Data Center Sales and Application Engineering and be a part of the leadership team helping set direction and create a stonger, more nimble team to drive our success. This is a remote role and requires 15-25% of domestic and international travel, it is preferred that this role sits in the Eastern Time Zone.
What You’ll Be Doing
- Lead, mentor, and coordinate a global team of Rapid Response Coordinators and Customer Service team to ensure service levels and accuracy in daily operations.
- Help develop and lead a scalable field support function that strengthens customer adoption, accelerates issue resolution, and enhances overall customer success.
- Create a cooperative, team based culture based on providing superior service and response that is aligned with overall group strategy.
- Follow standard work that exists and idnetify and develop new processes to drive efficiency and support unique market needs where required.
- Guide team on proper approach to handle customer escalations and directly engage with strategic customers proactively to resolve elevated issues.
- Report out customer feedback to internal stakeholders to help guide continuous improvement that aligns with customer expectations.
- Work with global operations, sourcing and quality team to align on providing timely, accurate answers to customer escalations in an efficient and streamlined process.
- Support the Sales and Application Engineering team as parnters for success.
- Allocate workload delegation, monitor KPIs, and conduct regular performance reviews.
- Provide coaching, training, and guidance to improve team capabilities and service effectiveness
- Supervise order entry, quotation management, pricing updates, shipment follow‑ups, deliveries.
- Handle internal conflict resolution, and ensure a positive work environment.
- Strengthen customer relationships through proactive communication and service excellence.
- Guide the team in accurate documentation of inquiries, complaints, and transactions.
- Oversee and validate team transactions in SAP, Productivity Trackers, TAT reports.
- Excellent verbal and written communication
- Expertise in SAP SD (mandatory)
- Experience managing a diverse, multi-region team is required
- Fluency in English mandatory. Fluency in Chinese is a plus.
- Some experience working in operations, sourcing and/or QC management is preferred
- Analytical skills (Excel, reporting tools)
- Strong Problem solving and troubleshooting skills
- Multitasking and attention to detail
- Continuous learning/ Growth mindset
- Ability to travel internationally is required.
- Preferrable to be located in the Eastern Time Zone
- Bachelors Degree (preferably in Sales and Marketing)
- Preferred 7–8 years of related experience
- We promote from within and support your learning with mentoring, training, and access to global opportunities.
- You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
- We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
- You’ll receive benefits like annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.
If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.
Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.