What are the responsibilities and job description for the Team Leader position at DANE, LLC?
Benefits:
Location: Passport Headquarters, Washington, DC (on-site)
Security Clearance: Active Secret (required)
Position Type: Full-time
Position Summary
The Team Leader leads and manages teams of Records Support Associates and other support staff in a high-volume production environment at Passport Headquarters. This key supervisory role ensures smooth daily operations, workload balancing, high-quality performance, and full compliance with procedures and internal controls.
Key Responsibilities
- 401(k) matching
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Tuition assistance
- Vision insurance
Location: Passport Headquarters, Washington, DC (on-site)
Security Clearance: Active Secret (required)
Position Type: Full-time
Position Summary
The Team Leader leads and manages teams of Records Support Associates and other support staff in a high-volume production environment at Passport Headquarters. This key supervisory role ensures smooth daily operations, workload balancing, high-quality performance, and full compliance with procedures and internal controls.
Key Responsibilities
- Plan, direct, and coordinate daily activities including mail open, cashier functions, image capture, image review, data entry, quality control, and PRISM operations.
- Set work priorities and ensure smooth transition of work between teams.
- Monitor workload and recommend staff assignments to accommodate fluctuating demands.
- Provide regular operational feedback, status updates, attendance reporting, and production activity reporting.
- Ensure staff adherence to performance standards, established procedures, and internal controls.
- Assist in training contract personnel and contribute to continuous process improvement.
- Serve as Subject Matter Expert and primary liaison with onsite Government management.
- Act as Acting Deputy Program Support Manager when required (up to two weeks).
- Bachelor’s Degree or 4 years of team management experience.
- Six (6) years of general office experience in a high-volume production environment.
- Four (4) years utilizing MS Word, PowerPoint, Excel, SharePoint, and Outlook.
- Demonstrated customer service experience and proven ability to lead, manage, assign, delegate, and organize team workflow.
- Strong oral and written communication skills and organizational abilities.
- Ability to analyze, interpret, and apply regulatory material and internal controls.
Salary : $63,163 - $82,108