What are the responsibilities and job description for the Deputy Program Support Manager (DPSM) position at DANE, LLC?
Benefits:
Location: Passport Headquarters, Washington, DC (on-site)
Security Clearance: Active Secret (required)
Position Type: Full-time
Position Summary
DANE LLC is seeking a results-driven Deputy Program Support Manager (DPSM) to support the Program Support Manager in leading day-to-day operations for the PHPSS contract. The DPSM plays a key leadership role in ensuring high-quality performance, workload management, and compliance across all functional areas at Passport Headquarters.
Key Responsibilities
- 401(k) matching
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Tuition assistance
- Vision insurance
Location: Passport Headquarters, Washington, DC (on-site)
Security Clearance: Active Secret (required)
Position Type: Full-time
Position Summary
DANE LLC is seeking a results-driven Deputy Program Support Manager (DPSM) to support the Program Support Manager in leading day-to-day operations for the PHPSS contract. The DPSM plays a key leadership role in ensuring high-quality performance, workload management, and compliance across all functional areas at Passport Headquarters.
Key Responsibilities
- Support overall contract performance and serve as a primary point of contact with Department of State staff.
- Assist in daily workload assignment, staff scheduling, and operational oversight to accommodate fluctuating demands.
- Ensure adherence to internal controls, Privacy Act, PII standards, and Standards of Conduct.
- Participate in hiring, training, and performance management of contract personnel.
- Prepare and deliver timely reports, deliverables, and performance data.
- Drive continuous improvement initiatives and promote operational efficiency.
- Resolve operational problems quickly and respond to urgent support requests.
- Represent the contract in meetings, conference calls, and briefings as needed.
- Act as Acting PSM during short-term absences (up to two weeks).
- Bachelor’s Degree required.
- Six (6) years of progressive management experience in a high-volume production or office environment.
- Three (3) years managing a team of comparable size and scope to PHPSS Headquarters staffing.
- Three (3) years managing seasonal/temporary workforce.
- Three (3) years of experience with MS Word, PowerPoint, Excel, and Outlook.
- Strong personnel management, communication, and organizational skills.
- Ability to interpret and apply regulatory material.
- Capable of performing duties of any Records Support Associate role.
Salary : $103,994 - $130,000