What are the responsibilities and job description for the Public Safety Communications Technical Services Manager (Amended) position at Dane County?
The Dane County Public Safety Communications (PSC) Department in Madison, Wisconsin, is recruiting for a full-time (1.0 FTE) Public Safety Communications Technical Services Manager position. NOTE: Applicants who applied and/or were interviewed for the August/September 2025 recruitment should not re-apply – your qualifications were already taken into consideration.
The Eligibility List created may be used to fill future vacancies over the next six (6) months.
COMMITMENT TO EQUITY AND INCLUSION
As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customers’ needs through quality service is a shared goal. All employees must be able to demonstrate multicultural competence - the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways. Applicants from traditionally underrepresented populations including women, racial and ethnic minorities, and persons with disabilities are especially encouraged to apply.
DEFINITION
Under the general supervision of the Director of Public Safety Communications (PSC), the PSC Technical Services Manager ensures that technology resources complement the operational effectiveness of staff in answering and responding to public requests for emergency and non-emergency assistance. Leads a team of information technology (IT) professionals. Identifies specific needs for technology, manages multiple projects and assists partnering agencies and stakeholders in ensuring interfaces meet the needs of the public, reducing response times and mitigating errors that may contribute to the loss of life or property.
EXAMPLES OF DUTIES
Supervise and evaluate Public Safety Information Technology (PSIT) staff. Budget, procure, install, test, coordinate, maintain and manage other significant systems internal to the Department. Coordinate system-related Department Continuity of Operations efforts, including Cybersecurity. Manage PSC’s various technology contracts. Meet regularly with PSC’s partnering agencies and vendors to maintain alignment with various technology interfaces. Identify opportunities to improve business processes and devise plans to implement these changes through the use of technology. Create long and short-term plans for technology resources and programs, including setting targets for milestones, adhering to deadlines and allocating technology resources. Delegate project tasks to relevant staff. Coordinate system training with internal staff. Maintain oversight of the operability and maintenance for telephone, computer aided dispatch (CAD) and land mobile radio systems. Supervise the installation of systems and upgrades.
Education, Training And Experience
Any combination of education, training and experience equivalent to a Bachelor’s degree in Communications technology (e.g. radio, telephony, communications aided dispatch, etc.), Business Administration, Public Administration, Management or a related field, and four (4) years’ work experience in these areas. The work must include at least three (3) years of staff supervisory or management experience.
Certifications/Licenses
Incumbents must possess Advanced TIME System certification within 30 days of hire. Project Management Professional (PMP) preferred but not required.
Special Requirements
Must have a valid driver’s license, or access to reliable personal transportation, or equivalent. Ability to work nights, weekends and holidays with limited notice. Ability to arrive at work locations at required times and despite inclement weather or other challenges. Also refer to the “Physical and Environmental Work Requirements” section below.
Background Check Statement: Some positions may require a criminal background check which can include fingerprinting due to the nature of the job’s responsibilities. Wisconsin’s Fair Employment Law, s. 111.31 – 111.395, Wis. Stats., prohibits discrimination because of an arrest or conviction record. However, Dane County may disqualify an applicant if the position’s responsibilities are substantially related to the applicant’s criminal history (e.g., the nature of the crime and its relationship to the position, whether hiring, transferring or promoting an applicant would pose an unreasonable risk to the business, its employees, customers and vendors, etc.) Management reserves the right to make employment contingent upon successful completion of the background check.
For Bilingual Positions
Office and PSC center environment. Normal office physical demands. May require the lifting of heavy objects (computer/network equipment, etc.) Manual dexterity using fine and gross motor skills. Good visual acuity and hearing with or without corrective devices.
Extensive knowledge of 9-1-1 telephony, public safety CAD and public safety land mobile radio systems. Knowledge of Federal Communication Commission (FCC) public safety rules and regulations. Strong written and oral communications skills to include public speaking. Strong project management skills. Ability to prioritize and manage workload consisting of multiple projects. Proven history of managing client and stakeholder relationships.
The Eligibility List created may be used to fill future vacancies over the next six (6) months.
COMMITMENT TO EQUITY AND INCLUSION
As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customers’ needs through quality service is a shared goal. All employees must be able to demonstrate multicultural competence - the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways. Applicants from traditionally underrepresented populations including women, racial and ethnic minorities, and persons with disabilities are especially encouraged to apply.
DEFINITION
Under the general supervision of the Director of Public Safety Communications (PSC), the PSC Technical Services Manager ensures that technology resources complement the operational effectiveness of staff in answering and responding to public requests for emergency and non-emergency assistance. Leads a team of information technology (IT) professionals. Identifies specific needs for technology, manages multiple projects and assists partnering agencies and stakeholders in ensuring interfaces meet the needs of the public, reducing response times and mitigating errors that may contribute to the loss of life or property.
EXAMPLES OF DUTIES
Supervise and evaluate Public Safety Information Technology (PSIT) staff. Budget, procure, install, test, coordinate, maintain and manage other significant systems internal to the Department. Coordinate system-related Department Continuity of Operations efforts, including Cybersecurity. Manage PSC’s various technology contracts. Meet regularly with PSC’s partnering agencies and vendors to maintain alignment with various technology interfaces. Identify opportunities to improve business processes and devise plans to implement these changes through the use of technology. Create long and short-term plans for technology resources and programs, including setting targets for milestones, adhering to deadlines and allocating technology resources. Delegate project tasks to relevant staff. Coordinate system training with internal staff. Maintain oversight of the operability and maintenance for telephone, computer aided dispatch (CAD) and land mobile radio systems. Supervise the installation of systems and upgrades.
Education, Training And Experience
Any combination of education, training and experience equivalent to a Bachelor’s degree in Communications technology (e.g. radio, telephony, communications aided dispatch, etc.), Business Administration, Public Administration, Management or a related field, and four (4) years’ work experience in these areas. The work must include at least three (3) years of staff supervisory or management experience.
Certifications/Licenses
Incumbents must possess Advanced TIME System certification within 30 days of hire. Project Management Professional (PMP) preferred but not required.
Special Requirements
Must have a valid driver’s license, or access to reliable personal transportation, or equivalent. Ability to work nights, weekends and holidays with limited notice. Ability to arrive at work locations at required times and despite inclement weather or other challenges. Also refer to the “Physical and Environmental Work Requirements” section below.
Background Check Statement: Some positions may require a criminal background check which can include fingerprinting due to the nature of the job’s responsibilities. Wisconsin’s Fair Employment Law, s. 111.31 – 111.395, Wis. Stats., prohibits discrimination because of an arrest or conviction record. However, Dane County may disqualify an applicant if the position’s responsibilities are substantially related to the applicant’s criminal history (e.g., the nature of the crime and its relationship to the position, whether hiring, transferring or promoting an applicant would pose an unreasonable risk to the business, its employees, customers and vendors, etc.) Management reserves the right to make employment contingent upon successful completion of the background check.
For Bilingual Positions
- Provide services in both English and the required foreign language (e.g., Spanish, Arabic, Hmong, etc.).
- Applicants being considered for bilingual positions will be tested during the recruitment process prior to employment. This will primarily consist of passing an oral language proficiency assessment from English to foreign language and foreign language to English, but may require additional language testing, such as written translation, if it is an essential function of the job.
- If applicable, individuals may confirm with the Employee Relations Division whether results of bilingual language certifications/examinations they currently hold qualify them for the position’s bilingual designation.
Office and PSC center environment. Normal office physical demands. May require the lifting of heavy objects (computer/network equipment, etc.) Manual dexterity using fine and gross motor skills. Good visual acuity and hearing with or without corrective devices.
Extensive knowledge of 9-1-1 telephony, public safety CAD and public safety land mobile radio systems. Knowledge of Federal Communication Commission (FCC) public safety rules and regulations. Strong written and oral communications skills to include public speaking. Strong project management skills. Ability to prioritize and manage workload consisting of multiple projects. Proven history of managing client and stakeholder relationships.
