What are the responsibilities and job description for the LTE Intern - VITA Scheduler position at Dane County?
The Dane County Extension Department has a limited term vacancy for an LTE Intern - VITA Scheduler in Madison, WI.
Limited Term Employees (LTEs) are limited to 1,200 hours in a payroll year and are not guaranteed any hours per week.
The Tax Assistance Site Scheduler will answer the phone and schedule appointments for the public at the Richard Dilley Tax Center Volunteer Income Tax Assistance (VITA) tax preparation site. Work Hours are 8:00 AM to 4:30 PM, Monday – Friday.
COMMITTMENT TO EQUITY AND INCLUSION
As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customer needs through quality service is a shared goal. All employees must be able to demonstrate multicultural competence – the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways. Applicants from traditionally underrepresented populations including women and racial and ethnic minorities, and persons with disabilities are especially encouraged to apply.
DEFINITION
Assist with program development, planning, outreach and/or operations under the direction of Extension Educators.
EXAMPLES OF DUTIES
Work with Extension Educators to organize and prepare for programs. Partner with other Extension educators, County departments, volunteers and community partners to support educational initiatives, including planning, developing, coordinating, administering and evaluating educational programs. Team with collaborators to create outreach and marketing materials. Participate in outreach efforts for volunteers. Make all reasonable efforts to reach diverse audiences and ensure access to programs. Maintain records and prepare reports as requested. Provide customer service to the public as needed for program support.
Education, Training And Experience
Any combination of education, training and/or experience equivalent to a High School Diploma/GED and work or volunteer experience with socially, economically and/or ethnically diverse populations; and demonstrated ability to value individual and cultural differences.
Special Requirements
Must possess a valid driver’s license, or access to reliable personal transportation, or equivalent, allowing access to and from work sites. Must be available evenings and weekends as needed for programs.
Background Check Statement: Some positions may require a criminal background check which can include fingerprinting due to the nature of the job's responsibilities. Wisconsin's Fair Employment Law, s. 111.31 – 111.395, Wis. Stats., prohibits discrimination because of an arrest or conviction record. However, Dane County may disqualify an applicant if the position's responsibilities are substantially related to the applicant's criminal history (e.g., the nature of the crime and its relationship to the position, whether hiring, transferring or promoting an applicant would pose an unreasonable risk to the business, its employees, customers and vendors, etc.) Management reserves the right to make employment contingent upon successful completion of the background check.
For Bilingual Positions
Typical office environment. Manual dexterity using fine and gross motor skills. Good visual acuity and hearing with or without corrective devices. Ability to sit/stand for prolonged periods. Prolonged phone and computer use.Excellent customer service skills. Proficient in Microsoft office and other computer programs. Ability to organize and work productively with minimal supervision. Knowledge of and/or ability to learn standard office equipment operation. Ability to communicate courteously and effectively with fellow workers, agency partners, volunteers and the public. Ability to perform assigned functions with a minimum of error.
Limited Term Employees (LTEs) are limited to 1,200 hours in a payroll year and are not guaranteed any hours per week.
The Tax Assistance Site Scheduler will answer the phone and schedule appointments for the public at the Richard Dilley Tax Center Volunteer Income Tax Assistance (VITA) tax preparation site. Work Hours are 8:00 AM to 4:30 PM, Monday – Friday.
COMMITTMENT TO EQUITY AND INCLUSION
As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customer needs through quality service is a shared goal. All employees must be able to demonstrate multicultural competence – the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways. Applicants from traditionally underrepresented populations including women and racial and ethnic minorities, and persons with disabilities are especially encouraged to apply.
DEFINITION
Assist with program development, planning, outreach and/or operations under the direction of Extension Educators.
EXAMPLES OF DUTIES
Work with Extension Educators to organize and prepare for programs. Partner with other Extension educators, County departments, volunteers and community partners to support educational initiatives, including planning, developing, coordinating, administering and evaluating educational programs. Team with collaborators to create outreach and marketing materials. Participate in outreach efforts for volunteers. Make all reasonable efforts to reach diverse audiences and ensure access to programs. Maintain records and prepare reports as requested. Provide customer service to the public as needed for program support.
Education, Training And Experience
Any combination of education, training and/or experience equivalent to a High School Diploma/GED and work or volunteer experience with socially, economically and/or ethnically diverse populations; and demonstrated ability to value individual and cultural differences.
Special Requirements
Must possess a valid driver’s license, or access to reliable personal transportation, or equivalent, allowing access to and from work sites. Must be available evenings and weekends as needed for programs.
Background Check Statement: Some positions may require a criminal background check which can include fingerprinting due to the nature of the job's responsibilities. Wisconsin's Fair Employment Law, s. 111.31 – 111.395, Wis. Stats., prohibits discrimination because of an arrest or conviction record. However, Dane County may disqualify an applicant if the position's responsibilities are substantially related to the applicant's criminal history (e.g., the nature of the crime and its relationship to the position, whether hiring, transferring or promoting an applicant would pose an unreasonable risk to the business, its employees, customers and vendors, etc.) Management reserves the right to make employment contingent upon successful completion of the background check.
For Bilingual Positions
- Provide services in both English and the required foreign language (e.g., Spanish, Arabic, Hmong, etc.).
- Applicants being considered for bilingual positions will be tested during the recruitment process prior to employment. This will primarily consist of passing an oral language proficiency assessment from English to foreign language and foreign language to English, but may require additional language testing, such as written translation, if it is an essential function of the job.
- If applicable, individuals may confirm with the Employee Relations Division whether results of bilingual language certifications/ examinations they currently hold qualify them for the position’s bilingual designation.
Typical office environment. Manual dexterity using fine and gross motor skills. Good visual acuity and hearing with or without corrective devices. Ability to sit/stand for prolonged periods. Prolonged phone and computer use.Excellent customer service skills. Proficient in Microsoft office and other computer programs. Ability to organize and work productively with minimal supervision. Knowledge of and/or ability to learn standard office equipment operation. Ability to communicate courteously and effectively with fellow workers, agency partners, volunteers and the public. Ability to perform assigned functions with a minimum of error.
