What are the responsibilities and job description for the MA- Medical Office Assistant- Leave Replacement position at Damian Family Care Centers, Inc.?
Description
The Medical Office Assistant (MOA) provides direct clinical and administrative support under the supervision of licensed providers and site leadership. This role supports patient care delivery, maintains accurate health records, and ensures a respectful, safe, and efficient patient experience in compliance with DFCC’s policies and regulatory standards.
Essential Job Duties
Patient Care & Clinical Support
High School Diploma or equivalent required
Certificate from an accredited Medical Assistant or Medical Office Assistant program required
Current BLS certification (American Heart Association) required
Minimum 1 year of experience preferred; ambulatory care experience a plus
Proficiency in EHR systems and data entry
Strong organizational, communication, and customer service skills
Ability to work independently and as part of a team
Fluency in English required; Spanish bilingual preferred
Physical & Work Requirements
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential function
Ability to stand, walk, and move throughout a clinical environment for extended periods
Ability to lift up to 20 pounds and handle medical supplies or equipment
Ability to perform fine motor tasks such as data entry and specimen handling
Ability to communicate effectively in person, by phone, and electronically
The Medical Office Assistant (MOA) provides direct clinical and administrative support under the supervision of licensed providers and site leadership. This role supports patient care delivery, maintains accurate health records, and ensures a respectful, safe, and efficient patient experience in compliance with DFCC’s policies and regulatory standards.
Essential Job Duties
Patient Care & Clinical Support
- Assist providers with patient visits, including preparing exam rooms and supporting patient flow
- Obtain and document vital signs and patient health information in the EHR
- Perform venipuncture and specimen collection in accordance with training and policy
- Process laboratory orders, track results, and report abnormalities to providers
- Conduct waived testing and quality control procedures per clinical protocols
- Provide patient education materials and administer screenings (e.g., depression, PreP- related, tobacco use)
- Follow infection control standards, OSHA guidelines, and universal precautions
- Deliver courteous, culturally respectful, and professional patient interactions
- Facilitate communication between patients, providers, and care teams
- Conduct appointment reminder calls and no-show outreach per policy
- Assist with referrals and coordination of specialty care when directed
- Accurately document patient encounters in the electronic health record
- Maintain confidentiality and comply with HIPAA and patient rights regulations
- Handle electronic protected health information (ePHI) securely
- Support accurate chart management, record retrieval, scanning, and filing
- Verify patient demographics, insurance, and PCP information each visit
- Support scheduling workflows and patient portal enrollment
- Maintain organized medical records and appointment systems
- Monitor exam room supplies and request replenishment as needed
- Report equipment concerns or malfunctions promptly
- Collaborate effectively with interdisciplinary care teams
- Follow organizational policies, professional conduct standards, and attendance requirements
- Assisting with community outreach or special clinic initiatives
- Supporting training activities, meetings, or in-service programs
- Additional administrative or clerical tasks as assigned
High School Diploma or equivalent required
Certificate from an accredited Medical Assistant or Medical Office Assistant program required
Current BLS certification (American Heart Association) required
Minimum 1 year of experience preferred; ambulatory care experience a plus
Proficiency in EHR systems and data entry
Strong organizational, communication, and customer service skills
Ability to work independently and as part of a team
Fluency in English required; Spanish bilingual preferred
Physical & Work Requirements
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential function
Ability to stand, walk, and move throughout a clinical environment for extended periods
Ability to lift up to 20 pounds and handle medical supplies or equipment
Ability to perform fine motor tasks such as data entry and specimen handling
Ability to communicate effectively in person, by phone, and electronically