Administrative Assistant - Part Time

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Dallas Nephrology Associates (DNA) is a large independent single specialty practice with numerous offices located throughout the Dallas-Fort worth Metroplex. DNA has a long-standing reputation of providing quality care to patients in the North Texas area since 1971. By Living Our Values Everyday we are dedicated to delivering the right care at the right time, providing innovative solutions, committing to exceptional service, providing value-based care, being present and engaged, and empowering success with teamwork.

The Dallas Nephrology Associates Nutrition Department is seeking a Centralized Scheduler to provide critical administrative support. This role is responsible for managing appointments for dietitians across multiple clinic locations. Serving as a vital connection among patients, providers, clinic staff, and billing teams, the scheduler helps ensure a seamless and supportive experience for patients managing chronic conditions. This position is ideal for a calm, patient, and highly organized professional who works well independently and balances daily efficiency with a strict attention to detail and accuracy.

Key Duties & Responsibilities:

• Schedule Management: Manage the centralized scheduling work queue for dietitian appointments, efficiently and accurately following specific workflows for various patient situations.
• Referral & Authorization Review: Methodically review incoming provider referrals, check recent patient labs, and verify payer pre-auth responses (including Medicare and HMOs) prior to scheduling.
• Patient Communication: Navigate incoming phone calls and messages with a calm and patient demeanor, ensuring all scheduling details and communications are thoroughly documented.
• Team Collaboration: Communicate daily with dietitians, front-office staff, nurses, and billing teams utilizing EHR messaging, email, and internal chat platforms to keep workflows moving seamlessly.
• Independent Task Management: Work independently to manage daily scheduling needs, maintaining strict HIPAA compliance, patient confidentiality, and a high standard of accuracy.

Requirements & Qualifications:

• Precision & Organization: Highly organized and detail-oriented, with a proven ability to efficiently manage multi-step workflows while ensuring accurate data entry and documentation.
• Patient-Focused & Calm: A strong customer service mindset with a pleasant, professional, and exceptionally patient approach to helping others.
• Independence: Comfortable working independently and managing your own tasks steadily and reliably, while knowing when to collaborate with the wider team.
• Experience: Prior experience in multi-provider healthcare scheduling, front-office operations, or specialty clinic scheduling. (A Certified Medical Assistant (CMA) or Medical Assistant (MA) background is highly preferred!)
• Knowledge: Basic understanding of medical terminology and familiarity with insurance authorizations and referral workflows.
• Technology: Strong computer skills, including proficiency in Epic (or a similar EHR system), Google, and team messaging platforms.
• Language: Bilingual (English/Spanish) abilities are strongly preferred.

Pay: $23.00 - $27.00 per hour

Benefits:

• Paid time off

Application Question(s):

• REQUIRED SCREENING QUESTION: This position offers an hourly wage that starts at $24 - $28/hour depending on your experience and nursing license. Please CONFIRM that you understand the starting hourly wage. Candidates that do not answer this question will not be considered for employment at Dallas Nephrology Associates
• REQUIRED SCREENING QUESTION: This is a part time position offering 24 hours per week. Part time employees are not eligible for benefits. Please CONFIRM your understanding of the part time status of this position. Candidates that do not answer this question will not be considered for employment at Dallas Nephrology Associates

Education:

• High school or equivalent (Preferred)

Experience:

• multi-provider healthcare scheduling: 1 year (Preferred)

License/Certification:

• Medical Assistant (Preferred)

Location:

• Dallas, TX 75234 (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Dallas, TX 75234 (Required)

Work Location: In person

Benefits:

Salary : $23 - $27