Training & Operations Coordinator

Job Description

This position is responsible for assisting with the planning and delivery of EMS training, community education programs, and operational support for DCEMS personnel, enhancing the service’s operational readiness and public engagement efforts.

Job Duties

• Provides training to staff and ensures compliance with all relevant local, state, and federal regulations.
• Manages the planning and delivery of community education programs, including CPR, Stop the Bleed, and other safety initiatives.
• Supports crew training sessions by preparing materials, coordinating schedules, and providing hands-on skills assistance.
• Collaborates with Crew Chiefs to ensure consistency in training, certification compliance, and operational readiness.
• Maintains records of training sessions, certifications, and community engagement events.
• Serves as a liaison with local agencies, schools, businesses, and community organizations for education and outreach programs.
• Assists in the maintenance and readiness of training equipment, supplies, drug inventories and EMS vehicles.
• Completes required documentation and reports related to training, community engagement, and operational support.
• Provides operational support for sick calls, staffing gaps, and other coverage needs as requested.
• Responds to calls for assistance involving emergency medical situations, including cardiac problems, breathing difficulties, childbirth, strokes, seizures, sports and automobile accidents, and other traumatic and medical incidents.
• Obtains medical histories and current event information; determines appropriate aid and response guidelines.
• Communicates with medical personnel via 2-way radio and telephone regarding injured persons' condition, vitals, and other relevant treatment information.
• Administers medication and therapy or treatment to patients on site or in transit; performs various advanced-level procedures on patients.
• Inspects the cleanliness and working condition of ambulance as needed; checks fluids, lights, electronic systems, and controls; ensures that maps, protocol books, and appropriate forms are on board; restocks all medical supplies and ensures that all monitors and equipment are operational.
• Transports injured or sick persons to appropriate care facility.
• Assists and/or participates in training exercises and continuing education to maintain certification.
• Attends public functions to provide emergency medical response as needed.
• Provides public safety demonstrations and screenings.
• Completes required reports and medical records.
• Performs related duties.

Qualifications

EDUCATION/EXPERIENCE

• High school diploma or equivalent.

• Three years’ experience or service in EMS and EMS Training .
• Possession of or ability to obtain, valid State of Iowa Class D, Type 3 driver's license.
• Possession of or ability obtain and maintain current State of Iowa Paramedic certificate / PALS / ACLS / BLS.

• Knowledge of emergency medical practices, techniques, and standards.

• Knowledge of adult education principles and community outreach strategies.
• Knowledge of radio communications.
• Knowledge of ambulance operations, use, and maintenance.
• Knowledge of the procedures for handling special equipment and patient care items.
• Knowledge of county streets and geography.
• Knowledge of state and federal requirements.
• Knowledge of departmental and safety policies and procedures.
• Knowledge of county policies and procedures.
• Skill in planning, coordinating, and conducting training sessions.
• Skill in the analysis of problems and the development and implementation of solutions.
• Skill in the operation of advanced medical equipment.
• Skill in the provision of medical care under emergency conditions.
• Skill in oral and written communication.
• Skill in interpersonal relations and collaboration with staff and community partners.

Supplemental Information

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• The work is typically performed while intermittently sitting, standing, bending, crouching, stooping, bending, or walking. The employee frequently lifts light and heavy objects, uses tools or equipment requiring a high degree of dexterity, distinguishes between shades of color, and utilizes the sense of smell.

• The work is typically performed in a station and at emergency scenes. The employee is exposed to noise, dust, dirt, grease, machinery with moving parts, contagious or infectious diseases, irritating chemicals, and occasional inclement weather. The work requires the use of protective devices such as masks, goggles, gloves, etc.
• Eligible to telecommute with the approval of the Director of EMS