Business Development Manager

Position Summary | 职位概述

The Business Development Manaer (KAM) represents Haosen Group in front of strategic customers located in North America. This role is responsible for new business development, account growth, commercial negotiations, program execution, and after-sales coordination. The KAM acts as the single face of Haosen to OEM and Tier 1 customers, ensuring both daily responsiveness and long-term partnership development.

大客户经理代表豪森集团（Haosen Group）对接北美地区的核心客户，全面负责新业务拓展、客户关系管理、商务谈判、项目执行及售后协调。作为客户的主要窗口，KAM致力于提升客户满意度，实现北美地区的业务增长与战略合作落地。

Key Responsibilities | 岗位职责

1. Represent Haosen Group in North America | 代表豪森集团在北美客户前的角色

• Act as the official business representative of Haosen Group in customer-facing interactions across sales, project, and support activities.
• Build and maintain professional trust with engineering, purchasing, and executive contacts at customer sites.
• Ensure Haosen’s group-level capabilities, global experience, and China-North America delivery model are well communicated and understood.
• 作为豪森集团在北美客户面前的官方代表，主导销售、项目及售后互动；
• 与客户工程、采购及管理层建立稳定的专业信任关系；
• 清晰传达集团整体能力、全球交付经验及中美联动的服务优势。

2. New Business Development | 新业务拓展

• Identify automation project opportunities in ICE, EV battery, e-drive, and warehouse sectors.
• Proactively engage key customer teams to position Haosen’s solutions early in the sales cycle.
• Collaborate with HQ and local teams to prepare proposals and quotations.
• 挖掘客户在内燃机、动力电池、电驱动及仓储自动化领域的新项目；
• 在客户立项早期积极推进豪森解决方案；
• 协同集团总部与本地团队完成技术方案和商务报价。

3. Account Management | 客户关系管理

• Own the commercial and relationship responsibilities for assigned key customers.
• Conduct account reviews, manage pipelines, and support long-term strategy alignment.
• Ensure customer expectations are clearly communicated internally and met consistently.
• 全面负责所分配客户的商务与关系管理；
• 定期进行客户回顾，管理业务机会与战略发展路径；
• 准确传达客户期望，推动内部团队高效协作。

4. Commercial Negotiation | 商务谈判

• Lead pricing, terms, scope, and change discussions with professionalism and integrity.
• Draft and negotiate key commercial contracts with support from legal and finance teams.
• Balance customer satisfaction with Haosen’s financial and operational goals.
• 主导项目价格、条款、范围及变更等关键商务内容的谈判；
• 协同法务与财务团队完成合同拟定与签署；
• 在满足客户需求的同时确保公司利益最大化。

5. Program Coordination | 项目协调

• Act as the customer interface during project execution phases.
• Communicate all customer deliverables, changes, and issues to internal PM and engineering teams.
• Help manage delivery risks related to timing, cost, and quality.
• 在项目执行过程中作为客户对接人，主导交付沟通；
• 将客户需求、变更和问题准确传达给项目与工程团队；
• 协助控制交付过程中的时间、成本与质量风险。

6. Customer Satisfaction & After-Sales | 客户满意与售后支持

• Monitor satisfaction KPIs and lead efforts to improve customer experience.
• Coordinate service, warranty, and field support issues with internal and external teams.
• Collect structured feedback and support product/service improvement initiatives.
• 跟踪客户满意度指标，主动提升客户体验；
• 协调服务、质保及现场支持问题的响应机制；
• 系统性收集客户反馈，推动产品与服务的优化。

Qualifications | 任职要求

• Bachelor's degree in Engineering, Business, or related field; technical background preferred
• 5 years of experience in key account management, sales, or project interface roles in automation or automotive sectors
• Demonstrated ability to manage international stakeholders and cross-cultural communication
• Fluent in English; Mandarin skills is a plus for HQ coordination
• 本科及以上学历，工程、商业或相关专业背景，有自动化或汽车行业技术背景者优先；
• 五年以上大客户管理、销售或项目对接经验；
• 能够协调国际团队，具备良好的跨文化沟通能力；
• 英语流利，具备中文沟通能力者更佳（便于与总部协作）。
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